Job Description: Business Overview Rakuten Group offers more than 70 services in Japan and overseas, including internet services such as e-commerce, travel and digital content; fintech services such as credit cards, banking, securities, electronic money and smartphone payments; mobile services including a mobile carrier business; and professional sports. By organically connecting these services through a membership centered on Rakuten members, we have built a unique "Rakuten Ecosystem." * Rakuten's business in numbers https://corp.rakuten.co.jp/careers/services/ Department Overview The Incubation Business launches, develops and promotes new businesses within Rakuten Group. You can work in a start-up-like environment within the scale of a large company. It is an ideal environment for those who excel at taking things from 0 to 1 and want to take on challenges. Store AI Solution Section launched its new service, "Rakuten Anshin Signage" (safety-signage.rakuten.co.jp), on June 4, 2025. We have only just started this business, aiming to establish a presence in AI camera analysis field, where market growth is expected to continue. It is an ideal environment for those who want to think for themselves and drive the business forward. Position: Why We Hire Background Following orders from Rakuten Group companies, we are starting to provide multi-camera tracking (MCT) services and will expand them, with the launch of new services also in view. To deliver the service reliably, we are establishing a new MCT team and are looking for a lead who will stand between the organization and the external development partner and manage quality, cost and contracts in one place. As a dedicated full-time leader-level member, you will drive the project from its launch and build an operating structure that can withstand future growth of the service. This position builds the operating model of a new service from scratch. Will you help us build a system for stable service delivery? As a founding member of the newly established MCT team, you can be involved from the very beginning in building the operating model. You can proactively drive everything from regular meetings and specification coordination with the external development partner to contract management. In addition to vendor management, you can experience contracts and SLAs, and cost and profitability management, end to end. You can be involved in delivering new services that use AI cameras to stores nationwide of a Rakuten Group company. Position Details In providing multi-camera tracking (MCT) services, you will stand between the organization and the external development partner, manage quality, cost and contracts in one place, and ensure stable service delivery to Rakuten Group companies. You will share daily point-of-contact work with the operations staff (contract/dispatched). ・Running regular meetings with the external development partner; verifying and reporting monthly operations reports ・Managing accuracy improvement and tuning; leading coordination of specification changes and feature additions ・Managing contracts and SLAs; verifying invoices and acceptance; managing cost and profitability ・Managing information security and personal information (contractor management, audit and inspection support) ・Serving as the point of contact for Rakuten Group companies (hearing requests, regular meetings, proposing ways to use the service) ・Designing operations manuals and maintaining knowledge ・External development partner: management of quality, cost and contracts ・Rakuten Group companies: point of contact as the service recipient ・Operations staff (contract/dispatched): division of daily operations ・Internal related departments (Project Manager, PMO Group, Business Operation Group, etc.) Work Environment The Store AI Solution Section consists of the Sales, Data Analytics, Business Operation and PMO groups. ・Number of members:10-15 ・Age range: Primarily in their 30s and 40s ・New graduates/mid-career ratio: Currently, all employees are mid-career hires Members come from a variety of backgrounds, including major telecommunications, food wholesale, manufacturing, finance and consulting companies. Mandatory Qualifications: ・At least 3 years of practical experience in vendor (contractor) management, or in a SaaS/SI operations help desk role ・Experience in first-level incident triage and escalation ・Basic knowledge of invoicing, acceptance and contract management ・Coordination skills inside and outside the company (business-level Japanese) Desired Qualifications: ・Basic knowledge of AI, video analytics, cameras and networks ・Experience with internal ordering within Rakuten Group (approval requests, intercompany transactions) ・Contractor management for personal information and information security ・Understanding of retail and store operations Other Information: Additional information on Location Rakuten Crimson House 1-14-1 Tamagawa, Setagaya-ku, Tokyo Related Pages ・Employee Benefits: https://global.rakuten.com/corp/careers/benefit/ ・Employee Conditions: https://global.rakuten.com/corp/careers/information/ ・Culture: https://global.rakuten.com/corp/careers/culture/ #business #customersupport #AI #director #projectmanager #groupcompanydiv Languages: English (Overall - 2 - Intermediate), Japanese (Overall - 4 - Fluent) In Japanese, Rakuten stands for ‘optimism.’ It means we believe in the future. It’s an understanding that, with the right mind-set, we can make the future better by what we do today. So we challenge ourselves to evolve, innovate and experiment, to create a better, brighter future for everyone. Today, our 70+ businesses span e-commerce, digital content, communications and fintech, bringing the joy of discovery to almost 1.3 billion members across the world. If you have any trouble logging in, please contact us here Rakuten Group, Inc.: [email protected] *Please read the Application Requirements(EN) / 募集要項(JP) before applying. Our Diversity & Inclusion Policy and Application Documents Rakuten’s corporate mission is to “contribute to society by creating value through innovation and entrepreneurship.” We foster a culture that provides equal opportunities to those who share this founding philosophy and take on the challenge to transform society, regardless of age, gender, nationality, or any other status. Diversity is one of Rakuten's core strategies and a driving force for innovation. Because of this, you are not required to submit any of the following information in order to apply for our job positions. - Gender - Age - Photo - Nationality* - Information not related to business, such as ideological beliefs, family structure, etc. * For legal compliance, we may ask you about your work eligibility. See the details

Vendor Management/Service Operations Management - Store AI Solution Section, Incubation Office, Incubation Business.

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