Position Summary
Surgimate is seeking a client-facing Integration Specialist with practical experience analysing and optimizing REST API integrations across healthcare systems. This role works directly with clients, EHR vendors, and internal teams to investigate API behaviour, improve data exchange efficiency, assess alternative integration methods, and support successful integration testing, go-live, and stabilization. The ideal candidate can explain technical findings clearly and recommend feasible improvements without being responsible for developing production software.
Role intent: Independently analyse API behaviour, identify inefficient or unreliable data exchange patterns, and recommend improvements while supporting client and vendor integration delivery. This is a hands-on technical analysis and solutioning role, not a production software development position.
Core Mission
Support successful client and vendor integration delivery, from technical discovery and requirements validation through go-live and stabilization.
Investigate API and data exchange issues, identify likely root causes, validate findings with clients and vendors, and provide clear recommendations or actionable escalations to Engineering.
Serve as a dependable technical contact for clients and vendors, aligning expectations, technical dependencies, testing, and launch readiness.
Improve repeatability through documentation, monitoring recommendations, and root-cause analysis.
Key Responsibilities
Technical Investigation & Resolution
Troubleshoot REST APIs, authentication, configuration, JSON/XML payloads, HTTP errors, and data exchange failures.
Analyse logs, requests, responses, and transaction histories; trace transactions across systems to isolate failures.
Distinguish configuration, mapping, data quality, partner behaviour, workflow limitations, and product defects.
Reproduce and analyse API behaviour using approved tools such as Postman; validate configuration changes or proposed solutions with the responsible technical teams.
Provide Engineering with concise findings, reproduction steps, request/response evidence, and recommended next steps when code changes are needed.
Healthcare Interoperability & Workflow Support
Support EHR, EMR, practice management, and other healthcare technology connections.
Investigate demographic, insurance, referral, order, appointment, procedure, document, and status-change workflows.
Review API and HL7 exchange patterns, identifiers, mappings, transformations, and downstream dependencies.
Assess the operational impact of failed or delayed exchanges on surgical scheduling and care coordination.
Client & Vendor Delivery and Engagement
Act as a client-facing technical point of contact throughout integration implementations and ongoing partner support; participate in and lead technical working sessions as appropriate.
Clarify client workflows, vendor capabilities, integration requirements, data mappings, dependencies, test scenarios, and acceptance criteria; translate findings into clear action items.
Coordinate technical deliverables with clients, EHR vendors, and internal teams; proactively communicate status, risks, blockers, decisions, and next steps through confirmed resolution.
Integration Delivery, Go-Live & Production Support
Support technical discovery, implementation planning, connectivity and configuration validation, end-to-end testing, client/vendor UAT, go-live readiness, cutover troubleshooting, and stabilization.
Track technical dependencies and delivery risks; prioritize production issues by severity and client impact and coordinate timely resolution with QA, Support, Engineering, and vendors.
Validate fixes and successful transactions with client and vendor stakeholders, document outcomes, and ensure a clear post-go-live handoff.
Documentation & Continuous Improvement
Maintain troubleshooting guides, partner references, issue histories, and reusable knowledge-base articles.
Identify recurring failures and recommend improvements to monitoring, logging, escalation, and support procedures.
Share observed integration limitations and product improvement opportunities with Product and Engineering.
Required Qualifications
3–5 years of relevant experience in API integration analysis, technical integration support, client-facing implementation, or healthcare IT; equivalent practical experience considered.
Hands-on troubleshooting of REST APIs, JSON/XML, authentication, HTTP errors, and application or integration logs.
Practical experience with Postman or equivalent API testing tools and structured root-cause investigation.
Understanding of EHR or practice management workflows, data mapping, and integration testing.
Ability to distinguish configuration and data issues from software defects and make sound escalation decisions.
Strong client-facing communication, structured technical analysis, issue ownership, and independent follow-through across multiple stakeholders.
Demonstrated experience working directly with clients and external vendors on technical requirements, integration testing, issue resolution, and delivery milestones.
Relevant degree or equivalent practical experience.
Preferred Qualifications
Experience with athenahealth, Veradigm, NextGen, eClinicalWorks, Epic, Nextech, or similar platforms.
HL7 v2 (ADT, ORM, ORU, SIU), FHIR, OAuth 2.0, and Mirth Connect or similar interface engines.
SQL for authorized investigation, SFTP or message processing, and integration monitoring.
Surgical scheduling, referrals, orders, perioperative workflows, and healthcare partner integrations.
Additional Qualifications
Demonstrated experience analyzing API request patterns, rate limits, throttling, retry behavior, or high-volume data exchange.
Ability to interpret API usage reports and transaction trends, estimate future request volumes and vendor charges, and communicate forecast assumptions and rate-limit risks to stakeholders.
Ability to identify unnecessary API calls and recommend practical optimization or alternative data synchronization approaches based on client and vendor constraints.
Preferred: familiarity with event-driven architectures, webhooks, FHIR subscriptions, delta synchronization, caching, batch processing, and hybrid integration patterns.
Our Team:
At openDoctor, we are a remote first team distributed across the US with R&D Centers in Israel & India. We offer opportunities for our team to spend time together at meetups, volunteer, and work flexibly.
Read more about our team & values here:
https://www.surgimate.com/
https://us.implantbase.com/