Location ST. LOUIS, MO 63105 Scheduled Hours 37.5 Position Summary WashU's Division of Student Success seeks a dedicated professional for the position of Office Assistant. The Division of Student Success advances the educational mission of the university through resources and experiences outside the classroom that prepare our students for lifelong success. This position provides reception coverage for the Student Health Center. The successful candidate will greet, register, and prepare for all medical appointments, including insurance eligibility and co-pay collection. This individual will also answer all incoming calls; make appointments for students; and guide patients through the sign-out process to provide receipts. Job Description Primary Duties & Responsibilities: Greets visitors and answers questions in-person and by telephone; responds to inquiries from employees, students and others, and refers the inquiries (when necessary) to the appropriate person or department. Manages problems and issues in consultation with office staff. Assists students and guests with the use of department facilities. Performs clerical duties such as making copies, sorting mail, preparing memos and agendas, coordinating mailings, filing, and maintaining office supply inventory. Manages space reservations for facilities. Performs other duties, as assigned. Working Conditions: Job Location/Working Conditions: Normal office environment Physical Effort: Typically working at desk or table Repetitive wrist, hand or finger movement Occasional lifting (25 lbs. or less) Equipment: Office equipment The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time. Required Qualifications Education: High school diploma or equivalent high school certification or combination of education and/or experience. Certifications/Professional Licenses: No specific certification/professional license is required for this position. Work Experience: No specific work experience is required for this position. Skills: Not Applicable Driver's License: A driver's license is not required for this position. More About This Job Preferred Qualifications: One year of experience in an office setting. Ability to appropriately operate in a professional office environment. Familiarity with using standard office equipment such as computers, phones, photocopiers, and scanners. Proficient oral and verbal communication skills. Ability to adjust to abrupt changes in priorities and strategies. Possess advanced time management skills. Possess a strong customer service-oriented attitude. Respect confidentiality in discussing student, staff, and organizational matters. Preferred Qualifications Education: Associate degree or combination of education and/or experience may substitute for minimum education. Certifications/Professional Licenses: No additional certification/professional licenses unless stated elsewhere in the job posting. Work Experience: No additional work experience unless stated elsewhere in the job posting. Skills: Accounting Information Systems, Computer Literacy, Confidentiality, Customer Follow-Ups, Customer Service, Database Software, Decision Making, Detail-Oriented, Electronic Mail, Fast-Paced Environments, Financial Systems, Hospitality, Interpersonal Communication, Multitasking, Oral Communications, Problem Solving, Professional Etiquette, Proofreading, Reception Duties, Service Oriented, Social Interaction, Spreadsheets, Word Proccessing, Working Independently, Written Communication Grade G05-H Salary Range $17.03 - $24.61 / Hourly The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget. Questions For frequently asked questions about the application process, please refer to our External Applicant FAQ. Accommodation If you are unable to use our online application system and would like an accommodation, please email [email protected] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Pre-Employment Screening All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening. Benefits Statement Personal Up to 22 days of vacation, 10 recognized holidays, and sick time. Competitive health insurance packages with priority appointments and lower copays/coinsurance. Take advantage of our free Metro transit U-Pass for eligible employees. WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%. Wellness Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more! Family We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered. WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us. For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/ EEO Statement Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity or shared ancestry, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. As a federal contractor, the university maintains affirmative action programs to implement its equal employment opportunity policy for individuals with disabilities and protected veterans, in accordance with Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 (VEVRAA), as amended. Q: Can I create a job alert to notify me when jobs of interest are posted? A: Yes! After you create a Candidate Home account, you can set up and manage job alerts to be sent to you either daily or weekly, according to the filters you select. You can add, edit, or delete job alerts at any time. You will need to opt in to communications from WashU when you set up your first alert and will only receive alerts for jobs posted after the alert has been created. Set alerts today so you do not miss any new opportunities! Washington University in St. Louis' collective success is significantly attributed to the passion and outstanding efforts of our community. Our staff, faculty and trainees are committed to excellence and dedicated to carrying out our missions of research, teaching and patient care. WashU prides itself on being a place where people matter, and serious work is done. Our people work together in an inclusive community that celebrates diverse perspectives, collaboration and innovation. We are a community of individuals inspired to work together to develop big ideas and tackle challenging problems. We value the well-being of our people. WashU strives to create a positive employee experience where staff, faculty and trainees thrive, both personally and professionally. Our employees find meaning, connection and vitality in their work and life with a healthy work-life balance and support to learn, grow and make an impact at WashU, the community and the world. Useful Links Who We Are Human Resources Benefits Living in St. Louis Frequently Asked Questions Accommodation If you are unable to use our online application system and would like an accommodation, please email [email protected] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request. Regulatory Postings Know Your Rights: Workplace Discrimination is Illegal Poster (English; Spanish)

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