Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work. Job Summary Has a substantial understanding of the job while working on assignments that are moderately difficult requiring judgement in resolving issues or making recommendations. Focus is on moderately difficult tasks, using substantial understanding of standard operating procedure. Supports the overall team. Responsibilities Queue Management / Reporting Reviews work orders in the queue and works on moderately difficult requests by adhering to commitment times Supports cross-functional teams to collaborate on customer tickets Ensures any necessary reporting is complete and accurate; supports ad-hoc reporting requests Actively provides input and makes recommendations to processes Maintains detailed written records of all work activity Updates local asset databases and other systems Installations Handles moderately difficult rack and stack customer equipment tickets Able to read moderately difficult installation spreadsheet plans and supports implementing installations accordingly Supports the installation of moderately difficult installs, which may include: Overhead cable trays, cage mesh, cabinets, and cable management/support systems Circuits for fiber terminations Cable distribution trays, cabinets, and cable management/support systems Performs tape changes and back-up necessities Recognizes and raises capacity concerns for infrastructure expansions needs and cabling where needed Performs quality checks on both cross-connects and on-site support tickets and recommends improvements Cross-Connect Supports moderately difficult datacenter cross-connect work, requiring substantial understanding of operating procedures for installs, terminations, modifications, and testing Installs and tests moderately difficult cross-connect circuits, which may include switched, multiplexed, etc. Testing / Troubleshooting Supports moderately difficult operating testing of layer 1, 2 and 3 cross-connect certification testing Supports the troubleshooting of moderately difficult circuits (i.e., switched, multiplexed, etc.) Escalates more advanced circuits and supports as needed Works with customers to troubleshoot issues and uses experience gained to recommend solutions Stakeholder Partnership Monitors stock levels and proactively addresses needs for materials with proper teams Provides escalated work order support, and supports dispatch of alarms May provide back-up support to security personnel, if needed Customer Management Supports customer satisfaction through timely and precise order execution Delivers a high level of service and an excellent customer experience when interfacing with customers Provides support with time expectations on new deployments and existing alterations Supports customers on-site through access control and escorting services Point of Contact (POC) for supporting moderately difficult customer requests, exceptions or escalations Projects Supports and partners with team members on projects as directed Coordinates vendors for various Data Center related projects Performs quality assurance on new customer installation or deployments Training Completes all assigned training in a timely manner May provide guidance and support to more junior team members and new hires Qualifications Typically requires a high school diploma and proven years of experience ----- Qui sommes-nous ? Equinix est l’entreprise mondiale d’infrastructures numériques®, qui raccourcit le chemin vers la connectivité afin de permettre les innovations qui enrichissent notre travail, notre vie et notre planète. Un lieu où les idées audacieuses sont les bienvenues, où la connexion humaine est valorisée et où chacun a la possibilité de façonner son avenir. Rejoindre notre équipe des opérations, c’est être au cœur de tout : maintenir et faire évoluer des infrastructures essentielles qui alimentent le monde numérique et ont un véritable impact pour nos clients, nos communautés et la société. Vous trouverez ici votre place, un sens à votre action, et une équipe qui vous accueille—car lorsque vous vous sentez valorisé, vous êtes en mesure de donner le meilleur de vous-même. Ce que nous offrons Chez Equinix, nous avons le rôle et la mission de valoriser et de mettre en premier plan les différentes communautés que nous servons, de contribuer à leur sécurité ainsi que de prendre soin de nos équipes. Chez Equinix, nous pensons que notre culture et nos valeurs sont au cœur de notre succès. Nous savons que notre succès dépend de nos employés, c’est pourquoi nous nous efforçons d'offrir un environnement de travail positif où nous encourageons activement l’évolution, l'apprentissage et le développement de soi. Equinix est un employeur mettant l’accent sur le principe d’égalité des chances. Tous les candidats qualifiés seront considérés pour le poste et ceci sans prendre en considération les origines, la religion, le sexe, l'orientation ou l’identité sexuelle, l'âge, ou le handicap. Nous défendons activement la diversité grâce à une série de réseaux. Equinix a dorénavant le statut de Société à Mission, renforçant ainsi notre engagement envers les défis sociétaux et environnementaux. Equinix France Recrute un/une Technicien / Technicienne Datacenter expérimenté(e) (Data Center Customer Operations Technician IV en shift) En tant que Technicien / Technicienne Datacenter expérimenté(e) (Data Center Customer Operations Technician IV en shift) votre mission principale sera de donner vie aux contrats signés par les commerciaux avec les clients d’Equinix, au travers de la gestion de leur installation physique dans les Datacenter (IBX), puis de prestations de services complémentaires et de support tout au long de la durée de ces contrats. Tâches / responsabilités principales Support Clients Traiter toutes les demandes de support clients (interventions sur les plateformes informatiques et télécoms des clients hébergées dans les Datacenter, gestion des livraisons / enlèvements de matériels, d’accompagnement, de résolution d’incidents, etc.) Gérer de manière autonome les files d’activité et leurs priorités via le système des demandes y compris les données relatives au temps passé et à la facturation Réaliser les activités dites de « troubleshooting » sur les liens cuivre et fibre des Clients ainsi que de nos propres plateformes. Installations Contribuer aux travaux d’installation (racks, connectivité, courants forts) liés aux contrats signés entre les clients et Equinix, aussi bien sur les installations initiales d’un client que sur les demandes d’extension Réaliser les prestations de câblage (‘Cross-Connect’) de bout en bout, y compris les tests afférents, l’étiquetage, la mise à jour des systèmes d’information et communiquer dans les temps impartis pour ces prestations l’ensemble des informations permettant la mise à jour des bases de données et la facturation Contribuer au maintien des conditions optimales de circulation d’air dans les salles clients au travers de l’installation des panneaux d’obturation dans les baies clients, ainsi que sur instruction de la hiérarchie, des dalles perforées dans les allées froides Proposer des améliorations d’urbanisation, d’organisation du câblage ou sur toute composante des configurations clients installées Horaires Horaires décalés, en 3x8h (planning prédictif sur long terme ; roulement permanent) Qui êtes-vous ? Formation BTS ou DUT en Electricité / Electrotechnique / Informatique / Maintenance Première expérience technique souhaitée Parfaite maîtrise de l’outil informatique Bon niveau d’anglais (écrit/oral). Capacité à interagir avec les clients en anglais, à l’écrit comme à l’oral Rigueur, méthode, précision et minutie Sens des responsabilités et capacité d’initiative Maîtrise de soi Adaptation rapide aux évolutions technologiques et aux besoins et demandes des clients Fort sens du relationnel, du service et du travail d’équipe Les avantages chez Equinix De plus, nous offrons une rémunération attractive et de nombreux avantages, comme une prime annuelle liée aux résultats de l'entreprise et à vos objectifs individuels, une mutuelle familiale totalement prise en charge, un plan d'achat d'actions, des activités extra-professionnelles et des événements réguliers… une vraie culture d’entreprise qui valorise l'engagement, le respect et le plaisir au travail. Vous voulez en savoir plus ? Nous avons hâte de vous rencontrer ! https://careers.equinix.com/fr/homepage?utm_source=dotcom Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. We use artificial intelligence in our hiring process. Learn more here. This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization. Equal Employment Opportunity: Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy/ childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political/ organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. (US Applicants) Please click here to see the “Know Your Rights: Workplace Discrimination is Illegal” poster and supplement. Please click here to see our EEO Policy Statement. Please click here to see our Pay Transparency Policy Statement. Equinix participates in E-Verify. U.S. Citizenship and Immigration Services (USCIS) is the government agency that oversees lawful immigration to the United States. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility. To learn more about the E-Verify program, please visit E-Verify. www.equinix.com/company/legal/careers-verify-participation/ www.equinix.com/company/legal/osc-right-to-work/ Accessibility and Accommodations: Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix maintains a list of preferred recruiting agencies. If your company is not on our list, please do not contact us regarding our postings. 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Technicien / Technicienne Datacenter (Data Center Customer Operations Technician IV shift).

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