Job Title: Reservations Consultant
Department: Reservations
Inspired and Supported by: Reservations Manager & Director of Reservations
Salary: £34,869 including service charge + commission upon upselling
Your purpose will be:
To work with the Reservations Team to help contribute towards promoting and selling of The Savoy bedrooms and facilities.
You will be accountable for:
Maximising revenue by converting enquiries, recognizing business prospects and opportunities to upsell.
Possessing a thorough knowledge of the hotel and its offers from a product perspective and being able to use the feature and benefit sales technique confidently
Responding to all guest enquiries in an engaging manner whilst using Savoy standards with the aim of converting every enquiry into a booking by delivering efficient and intuitive guest service.
Ensuring all calls, emails and procedures are performed in line with the service standards set by the hotel.
Updating reservations ensuring a flawless arrival and departure experience.
Understanding our targets, forecasts and figures and how your role contributes to the success of the hotel.
Paying exceptional attention to detail by not comprising on quality standards.
Building relationships with both our guests and your fellow colleagues
Being organised and proactive in managing your tasks.
What you will need to do in this role?
1-3 years’ experience in a similar role in luxury hospitality.
Outstanding communication skills, both written & verbal.
A confident & dynamic speaker, able to communicate and interact effectively with all levels of an organization.
Enthusiastic and positive personality with the ability to build trusting relationships with others.
Proven organizational skills, works well on their own. Able to set and meet deadlines with quality results.
Applicable job related skills as per Accountable Duties.
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
What’s in it for you?
- Competitive salary and additional service charge
- Life insurance and pension
- 31 days of holiday (including public holidays)
- Exclusive discounts: Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included) - 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants - 20% off at other Gordon Ramsay restaurants and Restaurant 1890
- Free stay for two at The Savoy after successful probation
- Colleague restaurant, gym, interfaith prayer room and wellness room
- Laundry services
- Cashback for wellbeing/healthcare expenses; HSF & Perkbox
- Employee assistance program
- Virgin Active and The Gym Group membership discounts
- Cycle-to-work scheme
- Season ticket loan for commuting
- Annual optician reimbursements of £100
- Local discounts for F&B and retail