POSITION PURPOSE
Luxury and tranquility in an authentic setting await our Guests at the Fairmont Spa. As a Lead Massage Therapist, our Guests will enjoy the professional and personalized spa experience you offer. The training you provide to our massage therapists on the latest trends, guest service and treatment protocols will help ensure the success of the spa.
ESSENTIAL FUNCTIONS
Responsible for providing service within Fairmont & Leading Quality Assurance (LQA) standards. Areas of responsibility will include and are not limited to the following:
- Perform massage and body services on guests using safe and professional techniques in a comfortable and hygienic manner.
- Ensure individualized guest service through acknowledging and responding to guests’ needs and expectations
- Be on time for appointments and thoroughly review appointments after completing each service.
- Maintain a clean, hygienic and neat work environment at all times, ensuring all equipment is in safe working order
- Report malfunctioning equipment to the Leadership Team
- Assist in the operations of all spa areas as required, including reception, retail and locker rooms.
- Be well versed in all aspects of the Spa's operations, i.e. business telephone, guest relations, retail sales, spa services (massage, facial, etc.).
- Constantly maintain up-to-date knowledge of the personal services performed and any revisions in the skin care products or procedures used
- Order and maintain stock levels for professional products
- Input, track and maintain inventory needed to perform all massage and body services.
- Ensure massage department maintains a positive relationship with all departments in the spa and hotel
- Tour potential Guests as needed
- Ensure current trends in massage industry are reviewed
- Maintain accurate records as required by hotel and government regulations
- Assist with hiring, recognition and progressive corrective action for the therapists
- Efficiently train massage therapists in all aspects of job tasks
- Conduct Colleague training for pertinent emergency procedures, safety, accepted techniques or programs and proper use of equipment and products as needed
- Maintain current professional licenses and certifications
- Work with the Spa Director in the formulation of plans for projects
- Answer all questions related to menu items, services performed and products used
- Assist guest regarding menu items in an informative and helpful way
- Organize time so all side work is completed according to shift demand
- Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests
- Focus attention on guest needs, remaining calm and courteous at all times
- Promote and enforce health and safety awareness as well as to have a complete understanding of the emergency procedures
- Follow hotel and departmental policies, procedures and service standards
- Contribute to the improvement of the operation by contributing ideas, making suggestions and actively participate in departmental communication meetings
- Actively participate and promote the Fairmont Kea Lani, Maui’s environmental program and department specific initiatives in working towards sustainable operations
- Check with manager before leaving shift. Bring any concerns to the attention of the Manager On Duty
Other:
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Colleagues with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, colleagues may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
Upon employment, all colleagues are required to fully comply with Fairmont rules and regulations for the safe and effective operation of the hotel’s facilities. Colleagues who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:
- Additional duties as necessary and assigned.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
- Must be able to speak, read, write and understand the English language.
- Requires good communication skills, both verbal and written.
- Must be able to read and write to facilitate the communication process.
- Must be service oriented and capable of communicating effectively with persons involved in all levels of authority, both internally and externally.
- Must possess basic computational ability.
- Must be able to multi-task and be detail-oriented in a fast paced, high volume environment.
- Must have ability to work independently and to prioritize or seek clarification in prioritizing work assignments.
- Maintain a professional working environment and attitude.
QUALIFICATION STANDARDS
Education
- Graduate from an accredited school of massage
Experience
- Minimum of five years experience in massage therapy and two years in a supervisory capacity
Licenses or Certificates
- TB Clearance
- State of Hawaii Massage Therapist License
- CPR/First Aid
Grooming: All associates must maintain a neat, clean and well-groomed appearance per Fairmont standards.
All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Join our ‘ohana today: Visit our website to learn more about living and working for Fairmont Hawai’i. www.fairmonthawaiijobs.com
Why work for Accor? You can discover a world where life pulses with passion!
Join the Accor Group, an ecosystem of over 45 brands, 5,600 hotels, 10,000 restaurants and lifestyle places, that welcome you. With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take has a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.
Hospitality is a work of heart! #fairmontcareers #alwayskealani