- Welcome guests upon arrival with a friendly and professional attitude.
- Assist guests with loading, unloading, and transporting luggage.
- Escort guests to their rooms and explain room features and hotel facilities.
- Respond promptly to guest requests and provide information about hotel services and local attractions.
- Maintain the cleanliness and organization of the lobby, entrance, and luggage storage areas.
- Coordinate with the Front Office team to ensure smooth guest arrivals and departures.
- Arrange transportation or taxi services for guests when required.
- Deliver guest messages, parcels, and other items promptly.
- Handle guest belongings with the highest level of care and confidentiality.
- Report any maintenance or safety concerns to the appropriate department.
- Follow hotel policies, procedures, and health and safety standards.
- Provide exceptional service that reflects the hotel's luxury hospitality standards.
- High school diploma or equivalent.
- Previous experience in a similar role within the hospitality industry is an advantage.
- Good communication and interpersonal skills.
- Good command of spoken English; additional languages are an advantage.
- Physically fit and able to lift and carry luggage.
- Customer-focused with a positive and professional attitude.
- Ability to work flexible shifts, including weekends and public holidays.