ABOUT US
At TOPPAN Security, our mission is to shape a meaningful, technology-driven future by being a global leader in mission-critical identity and payment technologies.
We serve as the international development arm of the TOPPAN Group in the security domain, founded in 1900. TOPPAN is a trusted Japanese brand renowned for its commitment to exceptional quality. Building on this legacy, we combine bold ideas, deep sector expertise, and collaborative intelligence to deliver secure, future-ready solutions.
Our culture is grounded in four core values: Agility, Ownership, Resilience, and a Sense of Fun. We move fast, lead with accountability, grow through challenges, and bring positive energy into everything we do.
Join us and be part of a global, collaborative team where trust and innovation drive everything we do.
ABOUT THE ROLE
We are looking for a PMO Manager to support the governance, coordination and continuous improvement of projects and operational initiatives within our Identity Solutions business in Dubai.
The role will act as a central coordination point between project teams, Operations, Production, Supply Chain, Quality, Finance, Sales, customers and external partners. The PMO Manager will ensure that project information is accurate, actions are followed up, risks are escalated and stakeholders have clear visibility of progress, priorities and deadlines.
This role is particularly suited to a structured and hands-on professional with experience in production planning, project coordination, customer operations or technical support within a manufacturing, technology or security environment.
WHAT YOU WILL DO
Establish and maintain PMO governance, reporting routines, templates and project management tools.
Coordinate project plans, milestones, deliverables, dependencies and action plans.
Prepare regular project status reports, dashboards and management presentations.
Organise project meetings, prepare agendas, document decisions and follow up on action items.
Maintain RAID logs covering risks, assumptions, issues and dependencies.
Monitor production schedules, handover dates, customer commitments and critical deadlines.
Coordinate information between Operations, Production, Sales, Supply Chain, Quality, Finance and external suppliers.
Track changes in scope, priorities, schedules and customer requirements.
Identify delays, gaps or risks and escalate them to the appropriate manager.
Support the preparation and follow-up of customer deliverables, technical documentation and project submissions.
Maintain accurate project, customer and operational databases.
Contribute to process standardisation, continuous improvement and the development of best practices.
Support the preparation of quotations, purchase orders, sales orders, invoices and other project-related documentation when required.
Ensure that project information is complete, reliable and available for decision-making.
Support cross-functional teams during implementation, production and customer delivery phases.
ABOUT YOU
You are a highly organised and proactive professional who enjoys coordinating several stakeholders and keeping projects on track. You are comfortable working in a fast-paced environment, managing priorities and following up with different teams to ensure that commitments are respected.
You communicate clearly, pay attention to detail and are confident escalating issues when deadlines, quality or customer commitments are at risk. You are also comfortable working with technical documentation, operational data and enterprise systems.
WHAT YOU WILL BRING
Bachelor’s degree in Engineering, Business Administration, Operations, Project Management, Economics or a related field.
Around 5 years of experience in PMO, project coordination, production planning, operations coordination or customer project support.
Experience working in manufacturing, technology, engineering, secure products, payment solutions, cards or a similar environment.
Strong knowledge of project planning, action tracking, reporting and stakeholder coordination.
Experience managing schedules, priorities, dependencies, risks and project documentation.
Strong organisational and analytical skills.
Ability to coordinate cross-functional teams without direct line authority.
Experience with Microsoft Office, particularly Excel and PowerPoint.
Experience with SAP or another ERP system is desirable.
Familiarity with project management tools such as MS Project, Jira, Smartsheet, Monday.com or similar is an advantage.
Strong written and spoken English.
Knowledge of Arabic or French is an advantage.
PMP, CAPM, PRINCE2 or another project management certification is desirable.
WORK REQUIREMENTS
Based in Dubai, United Arab Emirates.
Regular presence in the office and operational environment is required.
Ability to coordinate with international teams and stakeholders across different time zones.
Occasional travel may be required depending on project and customer needs.
Must be legally eligible to work in the United Arab Emirates.
TOPPAN Security is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, gender, sexual orientation, age, color, religion, national origin, veteran status, or disability.