Job Description As a Remote Technical Support Engineer, you will join Agilent's CrossLab Online Technical Support Team, providing remote hardware, software, and application support to customers across the U.S. and Canada. Serving as a first point of contact, you will troubleshoot technical issues, guide customers through solutions by phone and email, and partner with internal technical experts when escalation is needed. This entry-level opportunity is ideal for science graduates who are eager to apply their laboratory knowledge in a customer-facing technical support environment while building expertise in analytical instrumentation and chromatography. Success in this role requires strong communication skills, a customer-focused mindset, and the ability to solve technical problems quickly and effectively through remote support. Work Schedule & Location Work Hours: Candidates must be available to work 8:00 AM to 5:00 PM Pacific Time, Monday through Friday. Work Arrangement: This position is currently fully remote. However, the role may transition to a hybrid work model in the future based on business needs and team requirements. Qualifications Minimum Qualifications Bachelor's degree in Chemistry, Biochemistry, Biology, Microbiology, or a related STEM field. Strong verbal and written communication skills with the ability to support customers via phone, email, and remote troubleshooting tools. Demonstrated analytical thinking and logical problem-solving abilities. Customer-focused mindset with a commitment to delivering timely, high-quality support. Interest in technical support, analytical instrumentation, and customer-facing problem resolution. Ability to learn and support technical products, software, and laboratory workflows. Basic knowledge of Microsoft Windows and computer systems. Preferred Qualifications Recent science graduate interested in launching a career within the analytical instrumentation industry. Strong STEM aptitude with a passion for troubleshooting and solving complex technical problems. Ability to confidently guide customers through technical issues remotely using clear, step-by-step communication. Prior laboratory experience through coursework, research, internships, or professional employment. Exposure to analytical instrumentation, chromatography, spectroscopy, genomics, or related laboratory technologies. Experience working with Agilent instruments or laboratory systems preferred. Previous customer service, help desk, technical support, or laboratory support experience is a plus. Curiosity, adaptability, and a strong desire to learn new technologies and scientific applications. Additional Details This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least November 16, 2026 or until the job is no longer posted. The full-time equivalent pay range for this position is $28.85 - $54.09/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email [email protected] or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility. Travel Required: Occasional Shift: Day Duration: No End Date Job Function: Services & Support Graduate and Student Career Site Visit our career site and learn more about Agilent Watch our video playlist to get a glimpse of life at Agilent! As a global leader in laboratory and clinical technologies, we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. Leveraging more than 50 years of expertise, we create advanced instruments, software, and consumables supported by teams of highly skilled and knowledgeable people. With 18,000 employees around the world, our global reach and comprehensive solutions provide the most reliable and accurate results, as well as optimal scientific, economic, and operational outcomes. We work collaboratively with our customers on their journey to make a real difference in human lives. Our culture is founded on trust, respect, and uncompromising integrity, and we pride ourselves on being a dynamic and inclusive workplace that celebrates diversity and fosters innovation. We can’t wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at Agilent.com.

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