Organizational Change Manager – Oracle Cloud
Public Sector K-12 | Maryland | Full-Time, Permanent
ABOUT HIGHSTREET
Highstreet helps public sector organizations modernize through Oracle Cloud technology and services. With more than 30 years of public sector experience, we combine deep Oracle expertise with a client-focused approach to delivering successful transformations. We offer a progressive work environment along with a comprehensive and competitive benefits package. highstreetit.com
OVERVIEW
The Organizational Change Manager will support the people, adoption, communication, training, and readiness activities for a full life cycle Oracle Cloud implementation for a public sector K-12 client located in Maryland. The implementation will span Oracle Cloud applications, including Financials, HCM, Payroll, Procurement, Projects and Grants, EPM, and related capabilities.
Reporting through the project’s Organizational Change Management leadership, this role will develop and deliver change-management and user-readiness solutions that help client employees understand, adopt, and sustain new business processes, job responsibilities, and technology. The Organizational Change Manager will partner with client leaders, project management, functional and technical workstreams, communications, training teams, and school-system stakeholders to support day-one readiness and long-term adoption.
The client is transitioning from Oracle E-Business Suite R12 to Oracle Cloud. Experience supporting change and adoption for an R12-to-Oracle Cloud transformation is strongly preferred, including helping users move from legacy processes, terminology, reports, and responsibilities to standardized Oracle Cloud ways of working. State, Local, and Education (SLED) experience, particularly with public sector K-12 organizations, is highly preferred but not required. Travel to the client site in Maryland Monday through Thursday may be required.
ESSENTIAL RESPONSIBILITIES
• Execute organizational change management activities in alignment with the overall OCM strategy, project plan, implementation methodology, and client objectives.
• Develop and maintain OCM work plans, deliverables, schedules, dependencies, risks, issues, status reporting, and metrics for assigned workstreams and stakeholder groups.
• Conduct stakeholder analysis, change-impact assessments, readiness assessments, audience analysis, and organizational risk analysis across central-office departments, schools, employee groups, and leadership levels.
• Partner with Oracle Cloud functional leads to understand future-state processes and translate system, process, policy, role, and data changes into clear impacts for employees, managers, administrators, and other stakeholders.
• Support executive sponsorship and leadership-alignment activities by preparing briefing materials, talking points, presentations, decision materials, and communication plans.
• Develop audience-specific communications, including project updates, newsletters, emails, FAQs, presentations, job aids, talking points, manager toolkits, and go-live messages.
• Plan and facilitate stakeholder meetings, focus groups, workshops, listening sessions, change-network meetings, and readiness reviews.
• Provide coaching and practical support to managers and supervisors as they prepare employees for new processes, roles, responsibilities, and Oracle Cloud functionality.
• Support the development and operation of a change-champion or super-user network across central-office departments and school locations.
• Develop role-based training and learning plans in coordination with functional leads and training resources, including audience mapping, curriculum needs, scheduling, delivery support, and training-completion tracking.
• Create or coordinate user-readiness materials such as process overviews, job aids, quick-reference guides, frequently asked questions, and reinforcement materials.
• Define and track readiness and adoption measures, including stakeholder participation, communication reach, training completion, user confidence, manager preparedness, resistance themes, and post-go-live feedback.
• Identify resistance, adoption barriers, and change risks; recommend mitigation actions and escalate material concerns to the OCM Lead, Project Manager, Project Director, and client leadership.
• Align OCM activities with design, testing, data conversion, security, cutover, deployment, stabilization, and post-go-live support milestones.
• Support go-live and stabilization with targeted communications, office hours, feedback channels, issue trends, adoption reinforcement, and transition to ongoing client support.
• Contribute to the continued development of Highstreet OCM templates, tools, standards, methods, lessons learned, and reusable delivery assets.
REQUIRED EXPERIENCE AND QUALIFICATIONS
• Bachelor’s degree in organizational development, communications, human resources, education, business, change management, or a related field, or equivalent relevant experience.
• 5+ years of experience supporting technology, business transformation, organizational change, communications, training, or user-readiness initiatives.
• 3+ years of experience delivering OCM, communications, training, readiness, or adoption services for ERP, HCM, finance, payroll, supply chain, or comparable enterprise-system implementations.
• Experience developing and executing stakeholder, communication, training, readiness, adoption, and resistance-management activities throughout a project lifecycle.
• Ability to translate complex system and process changes into clear, concise, audience-appropriate communications and learning materials.
• Experience working with executive sponsors, managers, business process owners, project teams, subject matter experts, and end users.
• Excellent client-relationship, facilitation, presentation, coaching, writing, editing, and active-listening skills.
• Strong stakeholder-management and meeting-facilitation skills, with the ability to build alignment across diverse groups.
• Strong time-management, analytical, organizational, and problem-solving skills, with close attention to detail.
• Ability to take ownership of assigned deliverables, work with limited supervision, respond to shifting priorities, and manage multiple deadlines.
• Understanding of enterprise-system implementation lifecycles, project governance, testing, cutover, deployment, and stabilization.
• Proven ability to deliver quality work against schedule and budget commitments in a fast-moving client-services environment.
PREFERRED EXPERIENCE
• Experience supporting organizational change for Oracle Cloud Financials, HCM, Payroll, Procurement, Projects and Grants, EPM, or related applications.
• Experience supporting an Oracle E-Business Suite R12-to-Oracle Cloud transformation or another large legacy-to-cloud modernization.
• SLED experience, particularly with public sector K-12 school systems, higher education institutions, or other government organizations.
• Experience supporting change across decentralized organizations with multiple locations, diverse employee populations, union or collective-bargaining environments, and varying levels of technology adoption.
• Prosci Change Management certification, Certified Change Management Professional (CCMP), or another recognized change-management or user-adoption credential.
• Experience using Prosci ADKAR, Kotter, or another structured change-management methodology.
• Experience designing and delivering instructor-led, virtual, train-the-trainer, and self-service learning programs.
• Experience working for a systems integrator or consulting organization on client-facing transformation programs.
EMPLOYMENT TYPE / LOCATION / TRAVEL
• Full-time, permanent position.
• Client is a public sector K-12 organization located in Maryland.
• Travel to the client site Monday through Thursday may be required.
Equal Opportunity/Affirmative Action Employer