Position Type: Casual - Occasionnel If you’re looking for a fulfilling career that can make a real difference in your life, and the lives of others, you’ve come to the right place. As a national health solutions partner, we put people first in everything we do — and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year. Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest — and it’s reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today. As a Customer Service Representative (CSR) - Pharmacare, you will work as part of a collaborative team to provide knowledgeable and professional support to customers by telephone. Working in a high-volume contact center environment, you will give each interaction your full attention while providing a consistent and positive customer experience. This role involves frequent telephone interactions and requires wearing a headset for extended periods of time. This is a 3-month term position, and successful candidates will begin in late January 2027. Hours of operation are 8:00 a.m. to 5:00 p.m., Monday to Friday. The position is based in Nova Scotia, with flexible work arrangements available, including onsite at our Dartmouth office, hybrid, and remote. Key Responsibilities: Serve as the initial contact resolution for a high volume of incoming telephone calls. Committed to excellence in customer service, providing the highest level of dedication in all program areas. Access customer needs and address issues in a timely manner (including appropriate customer follow-up) meeting quality objectives. Quickly assess and resolve any challenging situations and provide effective strategies, aiming for a first- call resolution Respond to inquiries related program eligibility and other general inquiries. Meet the key performance indicators (KPI) required by the MSI Contract. Provide operational support to Provincial Programs as needed. Adhere to established policies and guidelines defined by the NS Department of Health and Wellness. Adhere to privacy guidelines following proper procedures. Process documentation related to the various provincial programs as required. Required Qualifications: Highly effective listening skills to ascertain customer’s needs, and determine appropriate action required for solution. Excellent verbal skills to explain complex issues to customers. Excellent written communication skills. High degree of attention to detail and accuracy when updating resident files realign Education: High school diploma, post secondary education is an asset Work Experience: Customer service or contact center experience would be considered an asset. Computer Skills: Experience working in a PC environment with multiple software applications, including navigating between systems and the internet. Comfortable adapting to new systems and processes, with strong keyboarding and accurate data-entry skills. Language Skills: Fluency in English is required. Bilingualism in English and French is considered an asset. Security Clearance Requirement: In conjunction with our contract with the Federal Government, you will be required to have Reliability Status Clearance (Enhanced Level B). This includes Fingerprinting, Criminal Record Check, Credit Check and you must have resided in Canada for at least 5 years and hold Permanent Resident or Citizenship Status. #CBM1 This posting is for an existing vacancy within our organization / Ce poste est actuellement vacant au sein de notre organisation. Pay Range: 20.64 - 23.22 CAD The Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge, skills, qualifications, experience and education/training. In addition to Base Pay, eligible Medavie employees may participate in various performance-based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results. We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted. While Medavie may use automated tools, including AI, to support application screening, candidates are expected to complete all recruitment interactions independently—without AI assistance—to ensure a fair and equitable process. If you experience any technical issues throughout the application process, please email: [email protected]. We're recognized as one of Canada's best places to work and are a leading provider of health solutions and insurance for 1 in 10 Canadians. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. Full careers. Full lives. Medavie is a national health solutions partner and innovative leader in healthcare delivery, benefits management, health management, and primary care. Backed by the strength of a team of 8,500+ professionals from coast to coast, we’re committed to improving the wellbeing of Canadians so that every life can be lived to the fullest. Medavie provides all-in-one private health insurance, public health administration, emergency medical services as Canada's largest contracted provider, as well as primary care, community health, mental health and addictions solutions, medical communications, and clinical training. As a not-for-profit organization, Medavie is one of Canada’s Top 100 Employers, certified by Imagine Canada for philanthropy and community engagement, and Rainbow Registered as an organization that champions diversity, equity, and inclusion.

Customer Service Representative - Pharmacare (3 month term).

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