RESPONSIBILITIES
Responsible for the day-to-day execution of tasks within the GCC, ensuring timely, accurate, and high-quality support to the Client Servicing teams.
Maintain comprehensive knowledge of all processes and activities executed within the hub, serving as the primary point of expertise and ensuring continuity, consistency, and operational excellence.
Lead knowledge transfer initiatives for all transitioned tasks, ensuring successful handover, documentation, stabilization, and long-term sustainability of processes.
Manage work allocation, resource planning, and delivery timelines, ensuring effective prioritization of tasks, optimal utilization of team capacity, and timely completion of assignments.
Provide proactive coordination and communication with internal stakeholders, ensuring alignment on priorities, requirements, project status, risks, and operational challenges.
Demonstrates a high level of attention to detail when reviewing data, reports, templates, and other project deliverables.
Execute day-to-day operations and tasks
Create and set up reporting templates accurately, prepare initial report structures and templates for efficient and accurate data population.
Should have strong focus on quality with ability to identify quality or data-related issues, investigate the root cause, and take appropriate action.
Propose optimizations and efficient solutions on project and processes.
Identify process improvements across upstream and downstream workflows
Collaborate with global stakeholders and internal teams to clarify requirements and resolve issues
Automate routine status reporting using AI and identify opportunities where AI can be further leveraged
Ability to work independently while also collaborating effectively with team members
Ability to manage multiple priorities and meet tight deadlines
Open to work in US timing
QUALIFICATIONS
Graduate / Post graduation / MBA from Premium university in Marketing, Business, Economics, Mathematics, Statistics or equivalent disciplines.
Minimum 6+ years of working experience in Market Research industry in research team, research support team or project management team.
Knowledge of end-to-end activities of primary research projects.
Excellent analytical, communication, and coordination skills
Demonstrates an AI-first mindset, with knowledge of using AI tools and writing effective prompts, along with a strong willingness to learn and apply AI in day-to-day work.
Proactive and strive for excellence and a good team player
Proficient in Microsoft Excel & PowerPoint
Working knowledge of SPSS would be considered an added advantage
Good client service skills and able to communicate and write effectively in English
The role is at B4
Shift Timings: 6:30 AM to 3:30 PM
Core Night Shift (Cab will be provided)
Location : Gurgoan
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion