One of the largest low-cost airlines in Europe, operating domestic and international flights in more than 34 countries.
Key Responsibilities:
Booking management (altering, cancelling, or creating new reservations) ;
Assist clients via chat or social media in the after-sales process by answering inquiries regarding the reservations and attending to potential requests;
Managing the reservations back-office (ticket issuing, modification, and cancellation of reservations);
Give real-time, accurate information that empowers the customer to make decisions;
Go beyond the customer's service expectations so they will remember and share their great experience;
Listen to the customer's unique situation and acknowledge their needs.
Requirements
Fluent Spanish (C1) and at least B2 English (spoken and written)
Minimum 6 months of Customer Service experience (B2C, tourism, travel, or baggage services preferred)
Strong communication skills, empathy, and sound decision-making ability
Customer-oriented, flexible, and comfortable handling sensitive situations
Ability to complete and pass all mandatory training certifications
Benefits
- Private Health Insurance from day one
- Welcome Bonus of 1000€
- Great opportunity to grow quickly within the company
- Excellent work opportunity in a dynamic leading multinational company;
- Stable work and career progression;
- Investment in training (ongoing training) and personal development;
- Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
- Free company events and activities (Free Portuguese classes included) such as : social events, surf lessons, yoga, trekking …
Working Hours On-site:
Rotative