We are offering a great work experience to work in Lisbon, Portugal for a role as a Gaming Support Specialist.
Requirements
Customer advice by telephone and email;
• Professional technical support service and assistance in the use of products, installation and synchronization of software and devices;
• Troubleshoot hardware (consoles, controllers, and accessories like headphones) and software
(Problems with games and DLCs);
• Arrange repairs if troubleshooting fails;
• Help with account recovery, especially in cases of hacker attacks;
• Refunds (if eligible);
• Customer advice regarding online shops, software and systems;
• Common topics:
• Store Refunds
• Accesories
• Console
• Games DLC
• Stars
• Account recovery
• PSVR
Please note that both good German and English are required for this position oral and written form is a prerequisite.
Monday to Friday, between 9:00 a.m. and 6:00 p.m
Benefits
By joining this role, this is what you can expect:
- Joyful Lisbon
- Skyrock Growth with a 12-month renewable contract
- Portuguese Extra Delights: Meal vouchers, 2 extra salaries
- Guardians of Wellness: Private health insurance
Relocation Package is included:
- Flight to the Future: Covered flight expenses
- First-Class Arrival: Airport pick-up and settling assistance
- Nest in Comfort: Accommodation provided in shared apartments
- Language Safari: Complimentary Portuguese lessons
- Active & Awesome: Free sports activities
Football tournaments, beach barbecues, surf lessons, and cultural events await!
Make it your Next Job Without Boundaries! 🚀
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Get to know more about Atlean World👇
Atlean World is going to be your recruitment partner during the whole journey:
Guiding Your Odyssey with Atlean World
Personal Touchpoint:
As soon as you hit "Apply," one of our expert recruiters will reach out to you. Expect a friendly conversation where we dive into the details of the role, helping you understand the ins and outs.
Q&A Session:
Have questions? Curiosities? Our recruiters are your go-to resource. We'll address all your queries, ensuring you have a comprehensive understanding of the opportunity you're stepping into.
Making it Happen:
Once you're well-informed and excited about the role, we get you ready for the next steps and connect you with our esteemed client. Think of us as the bridge that links your aspirations with the right opportunity.
Ongoing Support:
Your journey doesn’t end with the introduction. We remain at your service for any further questions or assistance you may need throughout the recruitment process. From clarifying role specifics to offering guidance, we're here for you.
Your Next Job, Without Boundaries! 🌍