Building Location: Business Service Center Department: 1006100 PATIENT FINANCIAL SVCS - EH SS Job Description: Responsible for managing and resolving patient accounts for services provided by Essentia Health. Serves as a primary point of contact for patients regarding billing, insurance, payment plans, financial assistance, and account-related inquiries through phone, MyChart, written correspondence, and face-to-face interactions. Conducts account analysis, develops payment solutions, and supports patients in resolving financial responsibilities while delivering exceptional customer service. Ensures timely and accurate communication to facilitate account resolution and patient satisfaction. Education Qualifications: Key Responsibilities: Serve as the primary contact for patients regarding billing, insurance, payment plans, financial assistance, account balances, and other Patient Financial Services inquiries Respond to and manage patient financial inquiries received through MyChart, telephone, written correspondence, and other electronic communication channels in a timely and professional manner Assist patients with financial assistance applications, payment arrangements, insurance-related questions, coding inquiries, registration concerns, and MyChart account support Perform collection activities for delinquent accounts, including account follow-up, payment plan monitoring, telephone outreach, and written or electronic communication Process and respond to incoming patient mail, electronic messages, and other correspondence while maintaining accurate account documentation Utilize billing systems, electronic patient communication platforms, and standard office equipment to support account management, payment collection, and customer service activities Preferred Qualifications: Experience in customer service, call center and/or collections Experience using Epic, MyChart, or other electronic health record (EHR) systems Experience handling cash payments and self-pay account collections Licensure/Certification Qualifications: No certification/licensure required. FTE: 1 Possible Remote/Hybrid Option: Remote Shift Rotation: Day Rotation (United States of America) Shift Start Time: 8:00AM / 8:45AM Shift End Time: 4:30PM / 5:15PM Weekends: NO Holidays: No Call Obligation: No Union: DC USWA Main & Neighborhoods (DCUMN) Union Posting Deadline: 11/9/2026 Compensation Range: $18.69 - $27.85 Employee Benefits at Essentia Health: At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at (218) 576-0000. To search for more jobs, please CLICK HERE. Find more than a job. Find more in yourself. Find your calling. Essentia Health seeks employees who embrace our commitment to patient- and family-centered care in communities both large and small. We're looking for people who are committed to making patients and their families feel known and understood. People who understand what it means to be Here with you. People who are willing to use their strengths to help others. Our Values Quality | Hospitality | Respect | Joy | Justice | Stewardship | Teamwork Essentia Health is an Equal Opportunity/Affirmative Action Employer. Essentia Health does not discriminate in employment because of age, color, creed, culture, disability (physical or mental), ethnicity, familial status, gender identity or expression, genetic information, language, local Human Rights Commission activity, national origin, military service, race, religion, sex, sexual orientation, socioeconomic status, or public assistance status. Job offers are contingent upon successful completion of post-offer screenings. Screenings includes verification of your legal right to work in the United States, a health screening and immunization review, verification of applicable licensure, certifications, education, and experience, and background checks including criminal, urine drug screen and MVR where required.

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