Responsible for the stability, performance, and reliability of our digital banking core. Ensure “zero-downtime” operations by leading rapid incident response, performing deep-dive root cause analysis (RCA), and collaborating closely with the Finacle Core team to resolve complex integration bottlenecks.
- Finacle Support Liaison: Serve as the primary technical point of escalation for all integration issues involving Finacle and coordinate with the Core Banking team to troubleshoot data discrepancies, connectivity drops, and API failures.
- Incident Command: Ensure clear communication with stakeholders Problem Management: Ensure the “blameless” RCA process to identify systemic issues and prevent recurring outages in the integration layer.
- Recurring Incident Rate: Reduce the volume of repeat incidents by 30% through effective Problem Management and permanent bug fixes.
- Monitoring Coverage: Ensure 100% of production microservices have automated health checks and p99 latency alerts.
- Environment Health: Monitor the stability of OpenShift and other servers, ensuring the optimal performance of the middleware services running within them.
- Proactive Monitoring: Drive the strategy for advanced alerting and logging (using Grafana, Prometheus, ELK, or Dynatrace). Ensure that support teams are alerted to anomalies before they impact end-users.
- Patch & Release Support: Oversee the safe deployment of hotfixes and platform updates, ensuring that automated rollbacks are in place for failed changes.
- Mean Time To Resolution (MTTR): Achieve an average MTTR of < 45 minutes for critical (P1) integration incidents.
- SLA Compliance: Maintain 99.99% uptime for critical integration gateways connecting to Finacle.
- First-Touch Resolution: Increase the percentage of incidents resolved by the Platform Support team without escalating to the Engineering/Development squads.
- BSc IT, Computer Sciences or related field.
- Relevant professional certification such as ITIL Foundation, Sun Certified Java Developer (SCJP), Oracle Certified Associate (OCA), Microsoft Certified Professional and Developer (MCP, MCSD) can be an added advantage.
Experience:
- 3-4years deep operational understanding of Finacle Core Banking (e.g., troubleshooting Finacle Integrator, batch job failures, or ISO8583/REST messaging).
Expert-level ability to read and debug Java code. Ability to navigate and troubleshoot Java platform utilities is a significant plus. Strong experience supporting containerized workloads in OpenShift, including log analysis, pod debugging, and resource scaling.
Experience with Terraform/Ansible for environment automation and troubleshooting and Kafka/RabbitMQ for message-queue monitoring. Medium proficiency in Oracle PL/SQL for data investigation and performance tuning within the Finacle database environment.
Behavioural Competencies:
- Adopting Practical Approaches
- Articulating Information
- Checking Things
- Documenting Facts
- Embracing Change
- Following Procedures
- Interpreting Data
- Producing Output
Technical Competencies:
- Application Support
- Business Analysis Environments and Perspectives
- Business Continuity and Disaster Recovery Planning
- Continuous Deployment
- Database Administration
- Project Management (Project Mgmt)
- Stakeholder Management
- Testing (unit, regression, integration)