- NOTE: This role does not offer Relocation or Sponsorship. Applicants must be eligible to work in Isle of Man.
We are looking for a proactive and customer-focused Senior Personal Banker to join our International Personal Banking team. In this role, you will act as a trusted point of contact for clients, provide tailored financial solutions, support junior colleagues, and help drive service excellence and business growth.
Key outputs
- Deliver outstanding service to International Personal Banking clients through phone, email and face-to-face interactions.
- Act as a subject matter expert and first point of support for junior colleagues with more complex client queries.
- Build and strengthen client relationships by understanding customers' financial needs and providing appropriate solutions.
- Manage client enquiries and workflows efficiently, ensuring a seamless customer experience.
- Support change initiatives, system enhancements and continuous improvement projects within the team.
- Work collaboratively with colleagues across Operations, Business Control and wider business functions to resolve client matters effectively.
Experience & Qualifications
- Educated to A-Level standard or equivalent.
- Minimum 3+ years' experience within banking and financial services
- Exceptional customer service and communication skills.
- Confidence handling customer enquiries over the telephone and via email.
- Strong problem-solving and query resolution skills.
- Ability to remain calm and professional when dealing with complex or challenging situations.
- Excellent organisational skills with the ability to manage competing priorities.
- A positive team player who enjoys supporting colleagues and contributing to service improvements.
Behaviours
- Understanding People
- Managing Tasks
- Making Decisions
- Team Working
- Providing Insights
Technical
- Active Listening
- Difficult Calls Management
- Query Resolution
- Telephone Caller Handling
#SBO
Closing date - 17 November 2026
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