KPM is seeking a proactive and personable Baytown- Bilingual Leasing Agent to join our expanding team in Baytown, Texas. As a trusted full-service multifamily management company managing over 16,000 units across Texas, Nevada, and Florida, KPM is committed to providing exceptional service to our residents and fostering a diverse and inclusive community. In this role, your bilingual skills will be essential in effectively communicating with a diverse clientele and supporting the leasing process to ensure a welcoming and seamless experience for prospective residents.
Key Responsibilities
- Conduct leasing tours and present available properties to prospective tenants, highlighting amenities and community features.
- Assist bilingual applicants throughout the leasing process, interpreting and translating leasing documents as needed.
- Respond to inquiries via phone, email, and in-person in both English and Spanish to accommodate diverse resident needs.
- Process applications accurately, and collaborate with management to facilitate lease approvals and move-ins.
- Maintain up-to-date knowledge of the local rental market and competitor offerings to effectively market our properties.
- Keep detailed records of leasing activities and tenant interactions using property management systems.
- Participate in community events and outreach to promote resident retention and occupancy growth.
Requirements
- Minimum of 1 year of leasing, sales, or customer service experience, preferably within real estate or property management.
- Fluency in both English and Spanish is required to effectively communicate with a bilingual clientele.
- Excellent interpersonal and communication skills, with the ability to build rapport with prospective residents.
- Proficiency with property management software and Microsoft Office Suite.
- Flexible availability to work weekends and evenings as needed for property showings and community events.
- Strong organizational skills and attention to detail in processing leases and applications.
- Commitment to KPM's core values of integrity, diversity, teamwork, empathy, excellence, and agility, and a passion for helping others find their ideal home.
Benefits
Leasing Consultant (Leasing Agent)
Full-Time, Hourly (Non-Exempt) + Commission | On-Site
About the Role
We're looking for a Leasing Consultant who genuinely likes people and likes to win. You'll be the first face a prospect sees and the reason many of them sign — giving tours, following up on leads, closing applications, and keeping current residents happy enough to renew.
This is a sales role wrapped in hospitality. If you can hold a conversation, keep your follow-up organized, and get satisfaction out of hitting a number, you'll do well here.
What You'll Do
Leasing & Sales
• Greet walk-ins, answer calls and internet leads, and schedule appointments
• Tour models, available units, and amenities; match prospects to the right floor plan
• Follow up on every lead until it closes or dies — phone, text, and email
• Process applications: income and credit screening, verification, and approvals
• Prepare and execute lease documents, addenda, and renewal agreements
• Maintain accurate guest cards, traffic logs, and conversion data in the property management system
• Hit individual weekly leasing, closing-ratio, and follow-up goals
Marketing & Outreach
• Conduct competitor market surveys and report on pricing, specials, and concessions
• Contribute photos, video, and content for social media and listing sites
• Support outreach to local employers, referral partners, and neighborhood businesses
• Help plan and staff resident events and leasing promotions
• Keep models, the tour path, and the leasing office show-ready every day
Resident Relations & Retention
• Welcome new residents and complete move-in orientations and paperwork
• Run renewal outreach and lease-expiration follow-up
• Take service requests, route them to maintenance, and follow up to confirm resolution
• Assist with resident communications, packages, and general office coverage
Operations Support
• Walk vacant units for market-ready condition before showings
• Note curb appeal, safety, and maintenance issues while walking the property
• Assist with renewals paperwork, notices, and file maintenance in compliance with Fair Housing law
• Support the office team with general administrative tasks as needed
What You Bring
Required
• High school diploma or equivalent
• 1+ year in sales, leasing, hospitality, retail, restaurants, or another customer-facing role
• Comfortable asking for the sale and following up persistently without being pushy
• Strong written and verbal communication; professional phone and email presence
• Basic computer skills (email, calendars, Microsoft Office or Google Workspace)
• Availability to work Saturdays and occasional evenings during peak leasing season
• Valid driver's license and reliable transportation
Preferred
• Prior multifamily leasing experience
• Working knowledge of Yardi, Entrata, RealPage, or comparable property management software
• Familiarity with Fair Housing requirements and the Arizona Residential Landlord and Tenant Act
• Bilingual (English/Spanish)
No Arizona real estate license is required for on-site leasing employees.
What Success Looks Like
• Closing ratio — you convert tours to applications at or above the property goal
• Follow-up discipline — no lead sits in the system untouched
• Occupancy — you treat the vacancy report as your scoreboard
• Renewals — residents know you by name and want to stay
Physical Requirements
Must be able to walk the property and tour units multiple times daily, including stairs; operate a golf cart; occasionally lift up to 25 lbs; sit or stand for extended periods; and work outdoors in Phoenix summer heat during tours and outreach events.
Compensation & Benefits
• Competitive hourly rate
• Per-lease commissions and renewal bonuses
• Monthly or quarterly leasing performance bonus
• Housing discount (if applicable)
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Paid training and a clear path to Assistant Community Manager
KPM is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status. This job description is not an exhaustive list of duties and may be modified at any time.