The F&B Manager is responsible for overseeing and ensuring the seamless execution of F&B operations across all branches. This role focuses on strategic execution, quality assurance, and operational efficiency while aligning with the commercial team's strategies to meet financial and customer satisfaction targets.
What you will do:
Oversee and coordinate day-to-day operations across multiple F&B branches.
Ensure the consistency and efficiency of operations, from food preparation to customer service.
Implement and monitor SOPs to maintain high service standards and operational excellence.
Maintain NPS (Net Promoter Score) by ensuring excellent customer experience.
Establish strict quality control for food safety, hygiene, and taste consistency.
Conduct regular audits and inspections to uphold service and hygiene standards.
Own APC (Average Per Customer) targets and drive revenue growth through operational efficiency.
Work with the F&B Revenue Team to set pricing strategies and optimize profitability.
Control food and labor costs to optimize P&L performance.
Lead, train, and develop all team members.
Ensure staff compliance with operational SOPs and service standards.
Align on menu development, pricing, and promotions to ensure feasibility and profitability.
Ensure kitchens are operationally prepared for new menu items and promotions.
Utilize customer feedback data to improve operational efficiency.
Oversee kitchen layouts and workflow efficiency before new outlet launches together with Head Chef and Revenue Team.
Ensure compliance with safety and operational standards in all new locations.
You will fit in this job if you:
Minimum of 3-5 years of experience in food and beverage operations, with a proven track record of managing multiple locations.
Strong understanding of SOP development and implementation.
Excellent leadership and communication skills, with the ability to train and motivate staff.
Passionate about innovating and improving operational processes.
Strong problem-solving skills and the ability to work well under pressure.
Knowledge of health and safety regulations and best practices in the F&B industry.
Experience in inventory management for F&B.
Placement: Bandung HQ (hybrid), with frequent travel to branch