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Join our team today and build your next career chapter with Grecotel.
Grecotel Hotels & Resorts, the leading hotel chain in Greece, is hiring a Guest Services Manager to join its team. At Grecotel, we believe that our people are the cornerstone of our success. We are committed to creating a supportive and inspiring work environment, offering opportunities for personal and professional growth. By joining our team, you will be part of a renowned hospitality brand that is dedicated to delivering luxury accommodations and unforgettable experiences across Greece's most stunning destinations.
Responsibilities
- Oversee the day-to-day operations of the guest services department, including managing staff schedules, ensuring coverage 24/7, and overseeing the delivery of exceptional service to all guests.
- Collaborate with other departments (e.g., housekeeping, maintenance, food and beverage) to ensure that all guest requests, concerns, and complaints are addressed promptly and efficiently.
- Foster a culture of excellence among guest services staff, providing training, coaching and guidance as necessary to ensure that all staff members are equipped to deliver exceptional service.
- Handle complex and/or escalated guest issues, working closely with other departments to find solutions that meet guest needs and expectations.
- Monitor guest feedback and reviews, responding to guest comments and taking proactive steps to address and eliminate potential issues.
- Maintain accurate records and handle administrative tasks related to the guest services department, including budgets, inventory management, and performance reporting.
- Ensure compliance with all company policies and procedures, including health and safety regulations, data protection, and security procedures.
Requirements
- Bachelor's degree in hospitality management, business administration, or related field.
- Minimum of 5 years of experience in guest services, with at least 3 years in a management or supervisory role.
- Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and other stakeholders.
- Strong organizational and time-management skills, with the ability to manage multiple priorities and deliver results in a fast-paced environment.
- Exceptional problem-solving and decision-making skills, with the ability to handle complex and/or escalated guest issues and find creative solutions.
- Knowledge of hospitality industry best practices, including customer service, revenue management, and guest experience.
- Fluency in English, knowledge of additional languages will be considered as an asset
Benefits
- Competitive salary package and additional benefits
- Career development within Greece's leading hospitality group
- Opportunities for internal mobility and long-term career growth
- Accommodation (if necessary) and full board
- Transportation support and/or travel expenses
- Access to training and educational programs
- A dynamic and supportive working environment
- Employee discounts across Grecotel hotels and selected partner businesses
- A people-focused culture built on teamwork, respect and excellence