The role
Provide functional support for our in-house commodity trading and risk management applications, with a particular focus on back-office processes. Working closely with business users and technology teams, you will resolve day-to-day issues, improve workflows and help deliver reliable application enhancements.
Main responsibilities
- Support worldwide users in their daily activities, particularly invoicing, settlements, reconciliations, physical trade execution and interfaces with finance and accounting systems.
- Take ownership of support requests from initial investigation through to resolution, ensuring clear communication with users and effective coordination with development and other technology teams.
- Investigate application and data issues, understand their business impact and help identify root causes and prevent recurring incidents.
- Understand and challenge enhancement requests, translate business needs into clear functional requirements and work with developers to deliver appropriate solutions.
- Test fixes and enhancements, coordinate user acceptance testing and support releases.
- Train new and existing users and maintain practical support documentation and user guides.
- Monitor business-critical jobs and interfaces, investigate failures and coordinate resolution with development, database and infrastructure teams.
- At least three years’ relevant experience in commodity back office, physical operations or CTRM/ETRM functional support, with hands-on use of trading applications.
- Strong understanding of the physical commodity trade lifecycle, with particular experience in invoicing, settlements, reconciliations, treasury, credit workflows.
- Strong analytical and problem-solving skills, with the ability to connect application behaviour to business processes.
- Excellent communication skills and the ability to work effectively with both business users and technical teams.
- Working knowledge of SQL for data investigation; experience with Oracle databases or scripting would be an advantage.
- Experience in incident management, requirements gathering, testing or application change management would be beneficial.
- Bachelor’s degree in a relevant discipline, or equivalent practical experience.
- Team player
- Self-motivated with the ability to prioritize tasks
- Able to work in a high pressure on-call environment with changing priorities
- Proactive and customer focused “make it work” mentality
- Highly responsive, energetic and enthusiastic
- Resourceful and able to think creatively and adapt