At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Service Manager to join our UniQue team in Valletta in Malta.
What will you be bringing to the team?
- Lead and coordinate the delivery of IT support and infrastructure services.
- Manage multidisciplinary technical teams and key stakeholders.
- Monitor SLAs/KPIs, service quality and performance.
- Manage escalations and drive continuous service improvement.
- Oversee service planning, reporting and vendor coordination.
Requirements
What do you need to succeed in this position?
- At least 10 years of demonstrable experience managing support services.
- Proven experience coordinating multidisciplinary teams.
- Strong experience in stakeholder engagement.
- Experience with SLA/KPI tracking.
- Experience in continuous service improvement.
- Experience with service catalogue lifecycle management.
- Experience with vendor governance across complex environments.
- Fluent in English
Mandatory Certification
The candidate must hold one of the following, or an accepted equivalent:
- ITIL Managing Professional (ITIL MP), or
- ITIL 4 Strategic Leader (ITIL SL).