About the Opportunity Job Summary Police Dispatchers are assigned to the enhanced Communications Center to perform duties related to public safety communications, intelligence gathering, and emergency management operations. The Communication Center is the central nervous system of the police department and is staffed by Dispatch personnel 24/7. Dispatchers play a critical role linking callers in emergency and non-emergency situations to the appropriate resource in a calm, decisive, and courteous manner. Dispatchers also monitor all radio traffic, access control systems, security cameras, and fire alarms. Responsibilities Receive emergency and non-emergency telephone calls Determine the nature, location, and priority of requests and dispatch appropriate resources in accordance with established procedure Enter, update, and retrieve information from a variety of computer systems Disseminate mass emergency notification alerts when necessary Monitor radio traffic, security alarms, fire alarms, and video security cameras Provide referral services and victim resources Research, collect, analyze, document, and disseminate public safety intelligence Undergo initial training and maintain knowledge through continuing education Other duties as assigned Qualifications High School Diploma or GED equivalent One or more years of relevant experience A valid U.S. Driver’s License CJIS certification within six months of hire APCO certification within six months of hire Candidates must pass a criminal background check Candidates will be subject to a drug test and psychological exam Must currently possess, or must achieve within first three months; CPR (BLS/HCP) certification Required Skills Ability to multi-task, prioritize, and quickly synthesize information Ability to remain calm, stay focused, and utilize sound judgement in rapidly evolving, stressful emergency situations Excellent verbal and written communication skills Strong computer skills, typing skills, and ability to learn new software Excellent interpersonal skills and ability to work effectively with a wide variety of people Has a professional phone manner and a service mentality Is team and goal oriented Ability to exercise discretion in handling confidential information Work Environment & Physical Demands This position is an essential personnel position which requires working in a variety of situations including during holidays, weekends, day/evening/night shifts, overtime, and in a state of emergency Requires frequent phone-interactions with people, dealing with regular interruptions, periods of concentrated attention, handling multiple concurrent tasks, frequent deadlines, and the criticality of task success Required to wear department issued uniform while on duty Ability to sit or stand for extended periods of time Preferred Qualifications Former dispatch or law enforcement experience strongly preferred Call-taking experience preferred Experience in a higher education setting preferred Position Type Safety and Security Additional Information Northeastern University considers factors such as candidate work experience, education and skills when extending an offer. Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law. Base Pay Rate: $32.76 Founded in 1898, Northeastern is a global research university and the recognized leader in experiential lifelong learning. Our approach of integrating real-world experience with education, research, and innovation empowers our students, faculty, alumni, and partners to create worldwide impact.    Our global university system provides our community and academic, government, and industry partners with unique opportunities to think locally and act globally. The system—which includes 14 campuses across the U.S., U.K., and Canada, 300,000-plus alumni, and 3,000 partners worldwide—serves as a platform for scaling ideas, talent, and solutions. The university’s residential campuses for undergraduate and graduate degrees are located in Boston, London, and Oakland, California. Our research and graduate campuses are in the Massachusetts communities of Burlington and Nahant; Arlington, Virginia; Charlotte, North Carolina; Miami; Portland, Maine; Seattle; Silicon Valley, California; Toronto; and Vancouver. Northeastern’s personalized, experiential undergraduate and graduate programs lead to degrees through the doctorate in 10 colleges and schools across our campuses. Learning emphasizes the intersection of data, technology, and human literacies, uniquely preparing graduates for careers of the future and lives of fulfillment and accomplishment. Our research enterprise, with an R1 Carnegie classification, is solutions oriented and spans the world. Our faculty scholars and students work in teams that cross not just disciplines, but also sectors—aligned around solving today’s highly interconnected global challenges and focused on transformative impact for humankind.

Police Dispatcher.

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