What You’ll Do
- Welcome guests and create a memorable check-in and check-out experience
- Anticipate guest needs, answer questions, and help guests navigate local dining and activities
- Support hotel operations by coordinating with housekeeping, maintenance, F&B, and leadership
- Handle reservations, guest communication, and folio accuracy with care
- Manage guest requests and follow through to ensure resolution
- Maintain common-area readiness, cleanliness, and vibe
- Assist with on-property retail, amenities, and delivery of guest items
- Support concierge-style needs including recommendations and trip planning
- Uphold Drift brand standards and contribute to a smooth, seamless guest journey
What We’re Looking For
- Previous hospitality or customer service experience preferred
- Strong communication and guest-relations skills
- Comfortable using technology and learning new systems
- Ability to multitask in a fast-paced, guest-facing environment
- Reliable, organized, and calm under pressure
- A genuine passion for creating great guest experiences
- Team-player energy with the ability to collaborate across departments
Why You'll Love Working at Drift
- A supportive, collaborative team culture
- Opportunities for growth across hotel operations
- Beautiful, design-forward work environment in the heart of Santa Barbara
- A company that values people, creativity, and a modern approach to hospitality
Drift Santa Barbara Front Desk Agent
If you love people, love the details, and want to be part of a team that genuinely enjoys showing up each day, you’ll fit right in at Drift Santa Barbara. We’re looking for Front Desk Agents who bring warmth, curiosity, and a guest-first mindset to every interaction. With excellent benefits, a supportive team, and a work environment built around trust and collaboration, Drift is a place where you can grow your hospitality career and have fun doing it.