Building Services Representatives are the backbone of the Long Center’s Operations Department, tactfully enforcing and executing the Long Center’s safety, security, traffic, and parking policies and procedures. BSRs monitor and manage staff and patron access throughout the Long Center, including exterior spaces. This role is seasonal, with a specific need from late-November through early January and pays $17.50/Hour.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
- Working a variety of shifts during the day, evening, on weekends and holidays, inside or outside of the facility, including during variable seasonal weather conditions; must have reliable transportation.
- Monitor and control access points and verify proper credentials before allowing entry to applicable portions of facility or grounds; provide security escorts as required for VIP’s, elected officials, or artists.
- Monitor, protect and control Long Center exterior driveways, designated mobility impaired drop-off/pick-up, valet parking, bus lane, service yard, parking or other pedestrian areas related to events or functions.
- Monitor aisles, cross aisles, or other portions of “Front of House” areas of theatres when required to ensure show production policies and security requirements are met.
- Monitor, protect and control areas related to the performance stage area, dressing room corridors, backstage, bus and truck production areas and related equipment; BSR shall protect the security and privacy of performers (no autographs or photographs)
- Assure proper ingress/egress paths are maintained for safety and security of patrons, employees, and performers inside or outside facility as required.
- Maintain designated post (position) until event or function is over and building empties and/or garage or parking areas clear unless relieved by supervisor.
- Clear and check facility upon the conclusion of the event to ensure appropriate areas are vacated in a timely manner; lock and secure facility as required.
- Assist in investigating and appropriately resolving complaints received from patrons (House Management, Production or Box Office should handle initial issue as appropriate before involving Building Services Representatives)
- Follow established Long Center/HIPPA protocols as applicable for medical emergencies, fire alarms, evacuations, patron ejections, etc. May be required to assist in the removal of unruly, drunk, disorderly, or otherwise violent persons.
- Complete written accident/incident form for all patron accidents, injuries, ejections, or arrests and submit to Operations Manager.
- Adhere to and enforce applicable Long Center policies and procedures per the Long Center Employee Handbook.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee:
- Must occasionally lift and/or move up to 50 pounds.
- Frequently required to work outdoors, including during inclement weather.
- Noise level is usually moderate but at times it may be loud. Ear protection is available when needed.
- Will experience prolonged periods of standing, sitting, and/or walking, depending on their specific assignment for the day.
The Long Center is proud to be an Equal Opportunity Employer and we strive for a team that reflects Austin’s diverse culture. All applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, disability, sex, or age.
About the Long Center
For Austinites of every background, the Long Center is the community gathering place that offers the most diverse programming and stunning views of the city, so that together, everyone can experience remarkable live arts and entertainment. Join us!