Dealership: L0343 Wesley Chapel Toyota Do You Have Great Customer Service Skills? Looking for Better Hours and Opportunity for Career Advancement? Join the Award-Winning Service Team at Wesley Chapel Toyota! We’re currently looking for a motivated and customer-focused Business Development Center (BDC) Administrator to join our Service team. This is a fantastic opportunity for someone who enjoys helping people, solving problems, and wants to build a meaningful career in a positive, team-oriented environment. If you're ready to develop your skills and grow with a company that truly values its employees, we’d love to hear from you! As a BDC Administrator, you will respond to and communicate with our customers via email and phone. Ideal candidates will be polished, professional, energetic, and customer-focused. You must be able to handle heavy call volume, explain manufacturer service specials and incentives, answer questions, and schedule appointments while maintaining outstanding phone etiquette. Dealership experience is a plus, but not required. What You'll Do Outbound and inbound customer phone calls Responding via email and phone to Internet leads Determining each customer’s needs by asking the right questions Setting appointments for the Service Department Ensuring a positive customer experience Introducing customers to Service Advisors Entering customer information into the CRM Accurately scheduling service appointments based on customer needs and technician availability Maintaining strong attention to detail when updating customer records and service information What You'll Bring Customer-focused, energetic, and self-motivated Customer service or call center experience Strong written and verbal communication skills Excellent computer and organizational skills Ability to handle customer concerns promptly and professionally Bilingual English/Spanish is a plus Experience with Volie, CDK, or XTime is a plus We offer a comprehensive benefits package designed to support you and your family, including: Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com About Us At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential. High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!

Service Business Development Center Agent.

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