POSITION SUMMARY
This position provides functional support for Oracle E-Business Suite and related manufacturing applications across Manufacturing, Materials and Quality. The role works directly with stakeholders to understand operational needs, lead structured problem solving using Lean Six Sigma methods, translate requirements into practical system and process improvements, and guide solutions through project delivery, change adoption, and measurable business results.
WHAT YOU WILL DO:
- Oracle and Application Support: Provide functional support for Oracle E-Business Suite and related manufacturing applications. Investigate incidents, analyze data and configuration, reproduce issues, coordinate with technical teams and vendors, support fixes and enhancements, and communicate status to users.
- Stakeholder Facilitation: Plan and lead workshops, interviews, and working sessions with business users and leaders, Build alignment on problems, priorities, requirements, ownership, and decisions.
- Business Process Analysis: Develop a deep understanding of manufacturing and business processes, associated data, controls, and system functionality. Translate operational problems into clear business requirements and future-state process designs.
- Structured Problem Solving and Lean Six Sigma: Lead cross-functional problem solving using Lean Six Sigma methods such as DMAIC, A3, process mapping, 5 Whys, fishbone analysis, Pareto analysis, statistical analysis, control plans, and standard work. Ensure teams clearly define the problem, validate root causes with data, test countermeasures, and sustain results.
- Project Management: Lead multiple complex projects through initiation, scope definition, planning, requirements, solution design, risk management, testing, implementation, value realization, and closeout. Maintain clear schedules, actions, decisions, risks, dependencies, and stakeholder accountability.
- Change Management and Adoption: Build and execute practical change plans covering stakeholder analysis, sponsorship, communications, training, readiness, resistance management, adoption measures, and reinforcement. Ensure new processes and systems are understood, used, and sustained.
- Testing and Benefits Validation: Develop acceptance criteria and lead process, data, integration, user-acceptance, and regression testing. Confirm that solutions meet requirements, manage defects to closure, and validate that expected operational and financial benefits are achieved.
- System Implementation and Support: Coordinate implementation and assist users in effectively adopting and using deployed business applications.
- AI and Intelligent Automation: Identify and evaluate opportunities to use generative AI, machine learning, analytics, workflow automation, and copilots to improve decisions and reduce non-value-added work. Define the business problem, data requirements, controls, testing approach, and measurable value before deployment.
- Other Duties as Assigned
- Travel: Up to 10%
WHAT YOU NEED TO BE SUCCESSFUL:
- Post secondary education in a business or STEM field or equivalent combination of education and experience.
- Lean Six Sigma Green Belt certification
- Strong working knowledge of ERP and manufacturing systems. Hands-on Oracle E-Business Suite functional support experience is preferred, including issue investigation, requirements, testing, data validation, and coordination of fixes and enhancements.
- Experience facilitating cross-functional workshops and influencing stakeholders at multiple levels without direct authority.
- Demonstrated business analysis experience, including requirements elicitation, process mapping, fit-gap analysis, functional documentation, data analysis, acceptance criteria, traceability, and user-acceptance testing.
- At least five years of experience in a manufacturing operations environment, with direct involvement in process improvement, business systems, or operational transformation.
- Demonstrated experience leading structured problem solving using Lean Six Sigma, DMAIC, A3, or an equivalent data-driven improvement methodology.
- Demonstrated experience leading projects and organizational change from problem definition through implementation, adoption, benefits realization, and sustainment.
- Strong critical thinking and problem-framing skills. Able to separate symptoms from root causes, challenge assumptions constructively, and use data to make sound decisions.
- Strong business analysis skills, with the ability to translate between operational needs and technical solutions while maintaining clear requirements, process documentation, acceptance criteria, and decision records.
- Strong project management skills, including scope, schedule, risk, dependency, resource, issue, decision, and benefits management.
- Strong change leadership, facilitation, and communication skills, with the ability to translate between operational, technical, and leadership audiences.
- Working knowledge of AI and automation concepts, including generative AI, copilots, data readiness, prompt design, process controls, testing, and responsible use.
- Highly organized, self-directed, curious, and comfortable working in ambiguous situations while maintaining clear priorities and follow-through.
- Strong computer skills, including Microsoft 365, process-mapping tools, data-analysis tools, and project-management tools.
WHY JOIN OUR TEAM:
- Eligible for benefits on first day of employment:
- Health, dental, and vision coverage
- Employee Assistance Program
- Paid holidays
- Paid time off
- Competitive wages
- Respectful Workplace
- Ongoing training and development through a variety of initiatives
Pay Range: $60,000 - $100,000