Customer Support Operations
- Handle customer inquiries and service requests across digital support channels including email, chat, self-service platforms, and back-office processes
- Ensure timely, accurate, and customer-focused case handling in line with defined service standards and quality expectations
- Contribute to a professional, collaborative, and customer-centric team environment
Performance & Process Support
- Monitor service quality using established KPIs, dashboards, and customer feedback to identify improvement opportunities in daily operations
- Document recurring issues, process gaps, and customer pain points
- Support the implementation of corrective actions
- Provide reliable operational input for reporting, analysis, and continuous service improvement
- Currently pursuing a Bachelor’s degree in Business Administration, Customer Service Management, Operations, Information Systems, Computer Science, or a related field
- Mandatory language proficiency: English; Optional: Japanese
- Basic knowledge of database concepts and SQL
- Strong customer-centric mindset and commitment to delivering a high-quality service experience
- Ability to manage customer requests professionally, accurately, and with empathy
- Strong communication and collaboration skills with the ability to work effectively in cross-functional teams
- Reliable, structured, and service-oriented working style with strong attention to detail
- Proactive attitude and willingness to learn, adapt, and contribute to change initiatives in a digital and AI-supported environment
- Must provide a letter of recommendation from your university
- Availability to work 40 hours per week
- Be entrusted with your own area of responsibility
- Receive competitive internship allowances
- Join department’s outing activities
- Having 01 paid leave per month
- Lunch allowance, parking allowance
Disclaimer:
- Bosch does not charge any fees from candidates for interview participation under any circumstances.
- Bosch does not request candidates to download applications or click on any links that require fees or lack credibility.
- Bosch does not collect personal information without permission.
- Candidates are advised to verify the authenticity of recruitment information by visiting Bosch's official career website (https://careers.smartrecruiters.com/BoschGroup/vietnam) or contacting Bosch directly through official communication channels.
- If you encounter any suspicious activity or have doubts about the legitimacy of recruitment communications, please report them immediately to Bosch Vietnam.