As a Revenues Support Consultant in our Government team, you’ll be helping our clients resolve their software issues and enquiries. Building relationships with clients and delivering a first class customer experience.
It is more than just a support role, and you will be liaising closely with colleagues in the development and product teams. Using your experience to improve our software and drive customer satisfaction.
Ideally you will have a background in Revenues, looking for a new role, that will maximise your existing skills. We are particularly looking for strong Business Rates knowledge and/or Revs and Bens Systems Administrators.
In return, we offer a fun, diverse workplace with great benefits, excellent training plus some extra help if you need it. We care about your wellbeing so we even provide access to confidential services that offer financial advice and legal support to name but a few.
To work as part of the NEC Support Team, resolving application issues raised on the application solutions and related software components. To ensure support issues are handled using ITIL best practice service processes in an efficient and effective manner.
To provide a good level of service to our customers and ensure that complex or sensitive support issues are dealt with in an appropriate manner. To liaise closely with Product and Development teams to improve customer satisfaction.
Main Responsibilities:
- Provide technical assistance, application support, usage advice and guidance to NEC customers
- Demonstrate good in depth knowledge of application environments with an ability to pick up application support issues and working towards SLA’s
- Understand the contractual commitments in place with customers and ensure incidents/problems are resolved within contracted SLA’s
- Translate customer requirements to provide workarounds and fixes to a wide range of customer problems
- Identify and develop opportunities for revenue generation through provision of additional services and solutions to customers.
Essential skills:
Extensive knowledge of Revenues and Benefits software
Good knowledge of Business Rates/Council Tax, and/or System Administration
Ability to recognise and prioritise urgent calls
Ability to manage an issue to conclusion, co-ordinating the skills of additional resources, or past experience, as required
Experience of working for/with the Public Sector Good customer relationship skills
Desirable skills:
ITIL v4 Foundation certificate
Understand principles of software development within an ISO 9001 accredited environment
SQL Knowledge
Employees of Northgate Public Services are entitled to the following Company funded benefits:
- Single Private Medical Cover (with the option to select family cover at additional cost)
- 25 days paid holiday (includes 3 company nominated days) with the option to buy/sell up to 5 days
- 4 x basic salary life assurance over
- A Group Pension Plan with fantastic employer contributions
- A selection of tax efficient flexible benefits to suit your individual needs such as cycle to work scheme
- The role offers a competitive salary
OTHER INFORMATION
- Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
- All offers are subject to satisfactory vetting, references and occupational health checks.
- Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.
Who We Are:
We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.
Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.
We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.
We’d love your help. And we’ll support you all the way.