Job Description Purpose of the role To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. Accountabilities Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders. Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance. Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing. Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes. Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management. Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues. Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave. Job Description: AVP – Service Engineer Customer Digital and Data Embark on a transformative journey as a Core Banking Service Engineer at Barclays, where you will play a key role in the supporting applications end-to-end, enhancing capabilities, and delivery continuous improvement of core banking platforms. You will be responsible for ensuring the resilience, performance, and integrity of critical systems while contributing to strategic change and operational excellence within the technology function. To be successful in this role, you will need experience in: Application Support & Service Delivery Leading and Providing end-to-end L2/L3 support for core banking applications, ensuring adherence to service level agreements (SLAs) and operational KPIs. Proactively monitoring system health, managing incidents and service requests, and ensuring high availability of business-critical services. Driving End to End Automation Lead the implementation of end-to-end CI/CD automation using Gitlab, Jenkins and Nexus, reducing manual effort while improving deployment consistency, Security and release efficiency. Containerisation, Kubernetes & EKS Engineering Hands on proficiency in containerisation, including Docker and Kubernetes/EKS, with the ability to troubleshoot workloads, optimise cluster performance, and design/maintain Helm charts. Maintenance & Continuous Improvement Supporting ongoing maintenance activities including defect resolution, patching, and platform upgrades. Driving continuous improvement initiatives to enhance application stability, performance, and scalability in line with Barclays’ strategic technology objectives. Change, Release & Environment Management Managing application changes through the Barclays change governance framework, ensuring controlled and compliant deployments across environments. Supporting release activities with minimal disruption to production services. Incident, Problem & Root Cause Analysis Leading incident triage, performing root cause analysis, and implementing permanent fixes. Contributing to problem management processes to reduce recurring incidents and improve system resilience. Stakeholder Collaboration & Demand Support Working closely with business users, development teams, and infrastructure partners to manage demand, prioritise enhancements, and support delivery of the application backlog and strategic initiatives. Operational Excellence & Process Optimisation Identifying opportunities to streamline processes, automate repetitive tasks, and implement best practices to improve operational efficiency and user experience. Risk, Compliance & Controls Ensuring compliance with internal policies, regulatory requirements, and audit standards. Supporting risk management activities including controls monitoring, incident reporting, and documentation (e.g., RCSAs, records inventory). Environment & Infrastructure Coordination Collaborating with infrastructure, database, and middleware teams to manage application environments, capacity planning, and performance tuning. Business Continuity & Resilience Supporting disaster recovery planning, failover testing, and continuity processes to ensure minimal disruption to critical banking services. Domain Banking & Financial Systems Technical Skills AWS, GitLab, Jenkins, Terraform and Ansible, Kubernetes, Nexus, Python or PowerShell or Any scripting Language Windows/RHEL Good-To-Have: Datadog , Snyk or SonarQube, ServiceNow/JIRA/Confluence, Java , Safe Agile, Knowledge Fiserv suite of applications You may also require the following skills and experience: Strong understanding of ITIL practices (Incident, Problem, Change Management) Experience working within regulated financial services environments. Ability to manage competing priorities in a high-pressure production support environment. Effective communication and stakeholder management skills Continuous learning mindset to adapt to evolving banking technologies and platforms. You may be assessed on the key skills needed for success in this role, including application support, incident and problem management, risk and controls, system reliability, and technical expertise in banking platforms. This role is based in our Bengaluru office. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

Core Banking AVP Service Engg.

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