The Coordinator, Retail Performance is the engine of performance reporting and compensation for the Dior Beauty boutique network in North America. You will deliver accurate, timely performance reads and commission cycles, so leadership can steer the business on current data and the Retail Innovation team can focus on driving growth.
You will join a small, high-visibility team that owns the D2C boutique channel end to end, from real estate and openings to daily performance and client experience. The role is hands-on, deadline-driven and close to the business: your analysis will reach boutique managers, cross-functional partners and senior leadership every week.
ESSENTIAL DUTIES & RESPONSIBILITIES
Performance Reporting & Analysis (approx. 40%)
Produce the daily US and Canada sales read and flag variances to plan each morning.
Build the weekly performance report and commentary by boutique, including sales, traffic, conversion, ATV, IPT and client KPIs.
Prepare the month-end performance pack within [5] business days of month close, for retail and cross-functional leadership.
Support the monthly top-down reforecast and year-to-go reflow by door.
Run productivity analyses: ambassador rankings, sales per square foot, category mix (fragrance, skincare, haute perfumery, services).
Track competitive performance in key doors and prepare competition recaps.
Deliver performance recaps for openings, pop-ups, events & incentives.
Surface opportunities for Retail Innovation, Retail Excellence, CRM, and Events partners.
Compensation & Incentives (approx. 30%)
Calculate monthly commissions for US and Canada on their respective deadlines, and prepare files for HR and Payroll.
Validate transaction data, correct attribution and coding errors, and process manual adjustments and retroactive payouts.
Prepare quarterly bonus target proposals overrides for Senior Director approval.
Calculate quarterly bonus achievement and prepare achievement statements for boutique managers and operations associates.
Track monthly and seasonal incentive programs (commission multipliers, spiffs, product prizes), including budget tracking against the incentive budget. Support shipments of any prizes.
Tools, Data & Planning Support (approx. 15%)
Maintain and improve reporting templates; automate recurring files where possible.
Update and distribute sales targets and sales planning tools to boutique managers, including monthly client targets.
Manage PowerBI access for new boutique managers and cross functional partners and support usage through training.
Document processes for commissions and reporting
Coordination & Team Support (approx. 15%)
Prepare performance content for the weekly retail community call and quarterly boutique manager workshops.
Build performance packs for executive and HQ store visits.
Coordinate workshop and meeting logistics, post materials to Pulse and send follow-ups.
Support store openings with reporting set-up, imagery and vendor quote coordination.
Reconcile department T&E and expense charges monthly.
Boutique teams uniforms coordination in partnership with Education team & Retail Planning Manager
Required Experience
Bachelor’s degree in Business, Finance, Economics, Analytics or a related field.
2–4 years in retail performance analysis, sales analytics, merchandise planning or business operations.
Advanced Excel: pivot tables, XLOOKUP / INDEX-MATCH, nested logic, large datasets; Power Query a plus.
Experience building dashboards in Power BI or a similar BI tool.
Working knowledge of retail KPIs: sales to plan, comparisons & benchmarks, traffic, conversion, ATV, IPT, sell-through, productivity.
Experience calculating commissions, bonuses or incentive payouts with high accuracy.
Clear written commentary that explains the numbers, not only reports them.
Strong PowerPoint skills for executive-ready performance packs.
Highly organized, able to manage several fixed monthly deadlines at once.
Discretion with confidential compensation and financial data.
Preferred Expereince
Experience in luxury, beauty or fashion retail, ideally a boutique or D2C channel.
Exposure to POS and retail systems (Cegid or similar), CRM and clienteling data.
Experience supporting both US and Canadian operations; French a plus.
Ability to start quickly and ramp up during a peak season.
Job Requirements
Ability to travel within market.
Ability to flex schedule to include weekend and evening work as needed.
This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
All your information will be kept confidential according to EEO guidelines.
LVMH Inc. uses the published salary range as a guideline to provide our employees with market competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance, and tenure.
While the published salary range is a good faith reflection of the targeted salary level for the position, LVMH Inc. reserves the right to pay outside of the published range of $$65,000-$80,000.