The claims handler will be responsible for managing a caseload of motor claim. The handler will manage the claim from inception to settlement pre litigation.
- To pro-actively manage a caseload of motor claims which will include personal injury (OIC and MOJ) and credit hire.
- Maintain accurate data on relevant case management system
- Comply with set client SLA’s
- Ensure quality service standards and productivity levels are maintained to a high standard
- Allocate new claims and set strategies
- Carry out supervisory tasks appropriate to level
- Assist with training and mentoring junior team members
- Undertake appropriate additional tasks provided by the Team Leader
- Client review meetings and assist with client project work where applicable
- Build and maintain excellent relationships with Clients
- Minimum 5 years claims handling experience
- Excellent attention to detail
- Strong communication and negotiation skills
- Strong organisational skills
- Supervisory experience is desirable
- The ability to manage own volume workload via task management
- The ability to work as a team and independently
- Strong Client relationship skills