This position requires working every other weekend and rotating Holidays.
Midnight shift - 7pm-330am
Part Time
Must be able to walk/stand for extended periods of time while pushing a Workstation on Wheels.
Role Overview
As a Patient Registration Rep, you will be the first point of contact for patients, ensuring a welcoming and efficient experience. You will handle patient registration, insurance verification, and cash collections, while advocating for patient needs. Your role is crucial in creating a positive first impression and ensuring smooth access to healthcare services.
Why Henry Ford Health
At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.
What You Will Do
- Follow standard operating procedures for patient registration, including face-to-face check-in and preregistration.
- Confirm insurance eligibility and handle cash collections.
- Update patient registration and insurance information.
- Respond to inquiries from callers and customers, advocating on their behalf.
- Provide efficient and effective customer relationship management, instilling loyalty and anticipating needs.
What You Will Need
Required Qualifications
- High school diploma or G.E.D. equivalent.
- Strong computer skills and working knowledge of Microsoft Office products.
- Ability to meet or exceed core customer service responsibilities, standards, and behaviors.
Preferred Qualifications
- One (1) year of experience related to patient admitting, registration, and/or insurance eligibility and verification in a hospital or medical office setting.
- EPIC training/experience and ICD-10 medical terminology experience.
What We Offer
At Henry Ford Health, we foster career growth through collaborative opportunities, mission-driven work, and continuous learning. Join us to make a meaningful impact while developing professionally in a supportive environment.
Join Our Team
Ready to make a difference? Apply now to become a Patient Registration Rep at Henry Ford Health!