Who Are We❓
We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.
The Job in a Nutshell💡
We are looking for a detail oriented and customer focused Implementation Specialist to help new customers get started with Foodics solutions The role involves guiding customers through the onboarding journey ensuring a smooth setup and helping them make the most of our products the ideal candidate should have strong communication problem solving and organizational skills with a focus on delivering an excellent customer experience.
What Will You Do❓
- Contact new customers and guide them through the implementation and onboarding process.
- Coordinate menu collection, creation, and uploading to ensure readiness before installation.
- Coordinate hardware delivery, installation scheduling, and customer readiness.
- Provide or coordinate system training to help customers use Foodics product effectively.
- Follow up with customers to ensure all onboarding tasks are completed on time.
- Monitor work orders and track onboarding progress pending tasks.
- Coordinate with internal teams including Sales, Technical Support and other stock holder, to resolve blockers and customer issues.
- Maintain accurate customer records update work order statuses and escalate delayed or unresolved cases.
- Ensure a smooth handover to the relevant teams and support successful customer activation.
What Are We Looking For❓ - Bachelor's degree in Business Administration, Commerce, or a related field.
- 1–2 years of experience in Customer Service, Implementation, Onboarding, or a similar role.
- Strong communication and customer-handling skills.
- Good organizational and time-management skills, with the ability to manage multiple tasks simultaneously.
- Strong problem-solving skills and attention to detail.
- Good command of English, both written and spoken.
- Proficiency in Microsoft Office and Google Workspace tools.
- Ability to coordinate effectively with cross-functional teams and manage customer expectations.
- Willingness to learn new systems, tools, and technology solutions.
- Experience in POS systems, restaurant management software, or the food and beverage industry is a plus
What We Offer You❗ - We believe you will love working at Foodics!
- We have an inclusive and diverse culture that encourages innovation and flexibility in-offices.
- We offer highly competitive compensation packages, including bonuses and the potential for shares.
- We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
- Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
- We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.