OVERVIEW:
The Personal Shopper delivers a highly personalised, convenient, and welcoming shopping experience for each client. This role builds trusted customer relationships, learns individual style preferences and wardrobe needs, recommends apparel and accessories, and supports sales through attentive service and strong product knowledge.
The Personal Shopper works both by appointment and with walk-in customers while contributing to the store’s overall service, sales, and operational goals.
This role is on a 3 month secondment basis.
WHAT YOU'LL BE DOING:
- Welcome customers, identify their needs, and provide personalised styling and product recommendations.
- Build ongoing client relationships through appointments, follow-up communication, and thoughtful outreach about new arrivals, promotions, and relevant products.
- Prepare curated selections in advance of appointments based on the client’s style, size, budget, occasion, and purchase history.
- Assist customers with complete outfits, including apparel, accessories, fit, color coordination, and wardrobe versatility.
- Maintain current knowledge of merchandise, trends, sizing, fabric care, promotions, inventory availability, and store services.
- Use clientelling and point-of-sale systems accurately to maintain customer information, process transactions, locate merchandise, and support fulfilment.
- Meet or exceed individual and team goals for sales, conversion, average order value, items per order, appointments, and customer retention.
- Resolve customer concerns professionally and involve a manager when needed.
- Partner with sales, fitting-room, stock, and management teams to provide seamless service and locate products across the store or other locations.
- Maintain clean, organized, and inviting selling areas, fitting rooms, and appointment spaces; return merchandise promptly and support replenishment.
- Follow all company policies related to cash handling, customer privacy, loss prevention, safety, returns, and discounts.
- Support store events, outreach activities, visual merchandising, inventory, opening, closing, and other business needs as assigned.
WHAT YOU'LL NEED:
Essential Criteria:
- Previous experience in retail sales, styling, hospitality, customer service, or a closely related field preferred.
- Demonstrated ability to provide attentive service, build rapport, and make confident recommendations without pressuring the customer.
- Strong verbal communication, listening, organization, and follow-through skills.
- Comfort using point-of-sale systems, mobile devices, email, and customer relationship tools.
- Ability to protect confidential customer information and exercise sound judgment.
- Strong sense of personal accountability and a goal-oriented approach to selling.
- Ability to adapt recommendations to different customers, budgets, occasions, and style preferences.
- Reliable attendance and flexibility to work a varied retail schedule, including evenings, weekends, holidays, and peak business periods.
- Frequently stand, walk, reach, bend, and move throughout the sales floor, stockroom, and fitting-room areas, with or without reasonable accommodation.
- Ability to lift and carry merchandise or supplies weighing up to 25 pounds, with or without reasonable accommodation.
CLOSING DATE: 16th November 2026
Hourly rate for the role is £16.78.
BELONGING AT GYMSHARK.
Our mission is to be a place where everyone belongs. We’re an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We’re committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If you’d like to request a reasonable adjustment please email [email protected].