*Schedule will vary. Weekends and holidays required.
Why The Global Ambassador
- Competitive compensation
- Comprehensive benefits available for team members working 25+ hours per week, including medical, dental, vision, and more
- Paid time off eligibility for those working 32+ hours per week
- A dynamic, fast-paced environment where passion for hospitality, teamwork, and excellence thrives
Who We Are
Hospitality refined for a global mindset.
The Global Ambassador is an internationally inspired hotel from hospitality innovator Sam Fox and the newest addition to Author & Edit, his growing collection of hospitality experiences. Created through a global lens yet deeply connected to its surroundings at the intersection of Phoenix, Scottsdale and Paradise Valley, the 141-room hotel brings together inspired design, world-class dining and elevated wellness in one impeccably curated destination.
Recognized with a MICHELIN Key in both 2024 and 2025 and named among Esquire’s Best New Hotels in the World and Condé Nast Traveler’s Hot List, The Global Ambassador offers six original dining experiences, an exclusive members club and a bespoke fitness and wellness center, including a luxurious spa. Join us in the journey of creating moments worth remembering and sharing.
What You'll Do
- Serve as the Training Lead for Spa Attendants, overseeing onboarding, orientation, ongoing training and reinforcement of guest service and operational standards.
- Assist Spa Leadership with regular Spa Attendant team meetings and pre-shifts, communicating operational updates, reinforcing standards, addressing opportunities and creating open communication for team feedback and collaboration.
- Support the continued development and maintenance of the Spa Attendant Daily SOP Workbook and Training Manual ensuring procedures are clear, current, and consistently followed.
- Establish and maintain efficient systems for inventory, stocking, organization, and par levels across Locker Rooms, Level 2, Relaxation Room, Infrared, Cryotherapy, Fitness and other Spa/Fitness areas.
- Coordinate and support monthly inventory counts and assist with ordering.
- Oversee the day-to-day process for Spa and Fitness f&b offerings, including stocking, presentation, par levels, cleanliness and consistency of guest experience.
- Partner with the Spa Supervisor and Spa attendant Lead to strengthen communication, workflow, and coordination between Spa Coordinators and Spa Attendants.
- Collaborate with the Spa Leadership to create and manage the weekly Spa Attendant schedule.
- Provide daily leadership and accountability for cleanliness, presentation, organization and service standards throughout the locker rooms, Level 2 Spa areas, Fitness and other attendant-supported spaces.
- Oversee the Fitness Attendant role and responsibilities, ensuring the Fitness Center is consistently clean, well-maintained, fully stocked, and organized. Identify and address equipment, maintenance, and supply needs to ensure the facility remains member/ guest-ready and meets Spa and Fitness standards at all times.
- Conduct regular walkthroughs of Spa and Fitness areas to proactively identify operational needs, maintenance concerns, supply shortages and opportunities to elevate the guest experience.
- Provide real-time guidance, direction and support to Spa Attendants, reinforcing expectations and acknowledging staff success.
- Serve as an operational point of contact for the Attendant team, helping resolve day-to-day challenges and escalate concerns to Spa leadership when appropriate.
- Maintain a visible leadership presence during high-volume business periods, including weekends, holidays and special events, to support the team and ensure consistent execution of standards.
- Assist Spa leadership with administrative responsibilities, operational projects and process improvements that contribute to the efficient operation of the Spa and Fitness areas.
- Lead by example in demonstrating professionalism, teamwork, attention to detail, guest service, and ownership of the Spa environment.
Who You Are
- Previous supervisory or leadership experience in a luxury spa, hotel, resort, wellness, hospitality, or similar guest-service environment.
- Strong attention to detail with the ability to maintain and enforce high standards of cleanliness, presentation, organization, and guest service.
- Proven ability to lead, motivate, coach, and hold team members accountable while fostering a positive and professional work environment.
- Exceptional guest service skills with the ability to anticipate guest needs, resolve concerns professionally, and consistently deliver a luxury hospitality experience.
- Highly organized and dependable, with the ability to prioritize multiple responsibilities and make sound decisions in a fast-paced environment.
- Self-motivated and proactive, with the ability to work independently while effectively leading and collaborating with a team.
- Understanding spa environments, luxury amenities, and health and wellness-focused guest experiences.
- Professional appearance, polished communication skills, positive demeanor, and a strong commitment to hospitality excellence.
- Ability to stand and walk for extended periods and lift up to 25 lbs.
The Global Ambassador is an Equal Opportunity & E- Verify Employer. Proof of eligibility to work in the United States is required.
Gratuity based pay structure