The Special Projects Coordinator solves customer issues, analyzes programs, and services, and provides recommendations for improvements while serving as the liaison to community groups and regulatory agencies.
- Investigates and resolves causes of customer disputes, facilitates resolution to complaints/concerns and discusses with management to improve customer relations.
- Researches, analyzes, implements, coordinates, promotes, and evaluates special programs/grants/contracts and confirms the process adheres to regulatory compliance requirements.
- Participates in the development and administration of program/grants/contract’s budget.
- Analyzes and recommends program and service delivery improvements.
- Serves as consumer and regulatory liaison and conducts community events.
- Performs other related duties as assigned.
REQUIRED SKILLS/ABILITIES
- Knowledge of workforce development, economic development, business intelligence and trends, and project management.
- Knowledge of effective management techniques and practices to include planning, strategy development and implementation, assessment of outcomes and accountability.
- Knowledge of word processing, spreadsheet, technology, and computer skills.
- Knowledge of the communities being served and understanding local needs and resources.
- Exceptional customer service and interpersonal skills.
- Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented.
- Excellent verbal and written communication skills.
- Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.
- Ability to develop strategies and solutions.
EDUCATION AND EXPERIENCE
- High School Diploma or GED required.
- Associate’s or Undergraduate degree in a relevant field of study strongly preferred.
- (2) years of relevant experience preferred.
- Additional relevant work experience may be considered in lieu of required education.
- Valid driver’s license with good driving record.
- Ability to relocate within the service delivery area.
- Bilingual in English and Spanish strongly preferred.
Physical requirements include lifting to 10 pounds occasionally. Subject to standing, sitting, bending, and walking to perform job scope. Requires visual acuity, speech, and hearing. Working conditions are primarily in an office environment. Occasional driving and travel required. Flexible hours may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
All your information will be kept confidential according to EEO guidelines.
Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.
When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.
APM, including Equus Workforce Solutions, Ross Innovative Employment Solutions, Dynamic Workforce Solutions, DESI, AGELIC, and Grant Associates, is committed to providing equal employment opportunities to all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.
APM is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require a reasonable accommodation during the application, interview, or selection process, please contact [email protected].