Service Center CSCS MO ESSENTIAL DUTIES: Platform Engineering Own Platform Deployment Readiness Governance: design and operate the deployment readiness criteria, pre-flight checklists, risk assessments, and approval workflows that gate all Workday changes from sandbox development through production deployment. Serve as the COE’s primary owner and representative to the Enterprise Change Advisory Board (CAB) — authoring, presenting, and defending Workday change requests in accordance with enterprise change control policies, risk classification standards, and CAB governance protocols. Ensure full adherence to enterprise Change Control processes for all Workday platform changes — including standard, normal, emergency, and expedited changes — maintaining complete audit trails, rollback plans, and post-implementation review documentation for every deployment. Govern configuration versioning across all Workday tenant environments — establishing tooling standards, naming conventions, and version control practices that ensure configuration states are documented, comparable, recoverable, and audit-ready at every point in the development lifecycle. Collaborate with Infrastructure & Operations (Help Desk) to align Workday platform change windows with enterprise Technology freeze periods, maintenance schedules, and incident management protocols, ensuring zero uncoordinated production activity. Establish and maintain internal COE engineering standards: peer review processes, sandbox usage policies, environment access governance, and promotion workflow documentation that scale with team growth and platform complexity. Environment & Release Management Own and execute the Workday Tenant Lifecycle Strategy — governing sandbox provisioning and configuration, scheduled tenant refreshes, Customer Central transport management, implementation tenant readiness, and environment-to-environment migration planning across the full Workday tenant portfolio. Manage all Workday tenant refreshes end-to-end: planning refresh windows, coordinating cross-functional impact assessments, executing pre-refresh data masking (ex. Kainos Smart Shield), validating post-refresh environment integrity, and communicating status to all business and technical stakeholders. Administer and continuously improve data masking solution — maintaining masking rule sets, coordinating masking execution pre-refresh, validating masked environment data quality, and ensuring enterprise compliance with data privacy and security. Administer Workday Customer Central for transport and configuration promotion — managing transport packages, promotion requests, and cross-tenant migration workflows in strict alignment with COE change control standards and CAB governance requirements. Build and own the Workday Release Calendar — integrating Workday’s bi-annual feature release schedule, internal COE project releases, integration deployments, Extend application releases, and enterprise blackout periods into a single governed calendar that all COE and business stakeholders plan and commit against. Operate the Release Intake and Alignment process — triaging, sizing, scheduling, and communicating all release candidates through a structured intake workflow that balances delivery demand with platform stability, change risk, and business readiness. Lead Deployment Automation maturity initiatives — identifying manual, error-prone deployment steps and driving automation of configuration promotion, pre/post-deployment validation, and rollback procedures to accelerate release velocity and eliminate avoidable human error. Govern Development Tooling and Configuration Versioning standards — evaluating, implementing, and maintaining tools that provide configuration tracking, change comparison, audit history, and version recovery capabilities across all Workday tenant environments. Cross-Functional Partnership & Stakeholder Engagement Build and sustain strong working relationships with stakeholders. Partner with COE functional leads across Product Mgmt & Governance, Integrations, Reporting & Analytics, Security, HR and Finance to align release scheduling with project delivery timelines, business readiness requirements, and stakeholder communication plans. Translate complex Workday platform mechanics — tenant architecture, Customer Central transports, data masking, release mechanics, deployment automation — into clear, business-relevant language for non-technical stakeholders and Technology leadership. Partner with business teams to gather operational requirements, understand the downstream impact of platform changes on business processes, and establish a trusted advisory relationship. Support COE governance forums with regular environment and release reporting: release dashboards, upcoming change summaries, environment availability calendars, and post-release health reports. SKILLS & COMPETENCIES: Technical Skills Workday Platform Architecture: Deep expertise in Workday tenant structure, environment types (sandbox, implementation, production), and the interdependence between functional areas as they affect environment and release management. Workday Customer Central: Hands-on experience managing transport packages, configuration promotion requests, and cross-tenant migration workflows within the Customer Central framework. Release & Change Management: Proven experience designing and operating enterprise release management and ITSM change control processes (ITIL-aligned), including active CAB participation and change authority representation. DevSecOps: Working knowledge of DevSecOps principles applied to SaaS platform operations — including configuration versioning, deployment automation, change gating, security-by-design, and audit trail management. Data Masking: Experience administering Workday data masking solutions (including Kainos Smart Shield), configuring masking rule sets, and governing data protection compliance across refreshed tenant environments. Leadership & Business Competencies Strong governance and process discipline — comfortable both designing formal frameworks and operating within them, with an ability to balance rigor with delivery. Exceptional communication and stakeholder management skills — able to represent Workday platform complexity credibly in enterprise Technology governance forums. Highly organized with exceptional attention to detail — capable of managing multiple concurrent release streams, environment events, and change requests without allowing quality or communication standards to slip. Problem-solver with a resilience mindset — thrives in high-pressure situations, leads calmly through incidents and release complexity, and drives permanent solutions rather than temporary workarounds. EDUCATION, EXPERIENCE, AND OTHER REQUIREMENTS: 5+ years of hands-on experience managing Workday platform environments, including tenant lifecycle management, release management, and change control governance in a large, complex Workday implementation. Demonstrated experience with Workday AI/ML capabilities as applied to platform monitoring and operational analytics. Proven experience serving as a Change Advisory Board (CAB) representative for a Workday or enterprise SaaS platform, including authoring and presenting formal change requests. Experience administering Workday Customer Central for transport and cross-tenant configuration promotion. Hands-on experience with data masking tools in a Workday context; Kainos SmartS hield experience strongly preferred. Experience applying ITSM frameworks (ITIL preferred) to Workday or enterprise SaaS platform operations, including incident, problem, and change management. Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field. CERTIFICATIONS, LICENSURES, AND LANGUAGE SKILLS (If needed): Workday Pro Certification in one or more functional areas, such as Platform, HCM, Finance, Payroll, Security (required). ITIL Foundation Certification (preferred) Kainos SmartShield administrator experience (a plus) PHYSICAL REQUIREMENTS: Position requires little to moderate physical activity. Handling of average weight objects up to 15 pounds; occasional standing or walking; frequently at a keyboard, workstation, or desk. WORK ENVIRONMENT: Work is typically in a normal office administrative environment involving minimal exposure to physical risks. Hybrid / remote-eligible schedule available. Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires. Must be eligible to work in the U.S. with no restrictions. About Caliber Founded in 1997, the Caliber portfolio of brands has grown to more than 1,600 centers nationwide and features a full range of complementary automotive services, including Caliber Collision, one of the nation's largest auto collision repair providers across more than 40 states and Caliber Auto Glass for glass repair and replacement. Caliber was recognized as the only company of its kind to make the Forbes list of "America's Best Large Employers," an honor awarded to companies with high employee satisfaction. Caliber was also the only auto service provider to receive an Inc. 2021 Best in Business gold medal in the Extra-Large Company (500+ employees) category, recognizing Caliber for going above and beyond to make a positive impact. With the purpose of Restoring the Rhythm of Your Life®, Caliber's more than 25,000 teammates are committed to getting customers back on the road safely—and back to the rhythm of their lives—every day. Dedicated to providing an outstanding customer experience, Caliber continues to rank among the highest customer satisfaction scores in the industry. Caliber is an equal opportunity employer that is committed to inclusion and diversity. Learn more about Caliber at caliber.com. At Caliber, our purpose is Restoring the Rhythm of Your Life®. It drives us. It's the promise we make to our guests AND our teammates. These five core values help us deliver on that promise everyday. Caliber provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including (but not limited to) recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training Caliber provides reasonable accommodations to qualified individuals with disabilities and disabled veterans in the application process. If you need assistance or an accommodation due to a disability, you may contact [email protected].

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