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Service Coordinator Department: Services / Flow Control Reporting To: Service Manager / Head of Services Location: Indonesia (Pekanbaru, Sumatra) Purpose of this position The Service Coordinator is responsible for coordinating all service activities, ensuring efficient planning and execution of field service, repairs, maintenance, shutdowns, commissioning, warranty activities, and customer support. The role acts as the primary interface between customers, service engineers, sales, workshops, supply chain, and finance to ensure timely delivery of service commitments and high customer satisfaction. Key Responsibilities Service Planning & Coordination Coordinate daily service activities for field engineers and technicians. Schedule site visits, troubleshooting, maintenance, commissioning, and shutdown support. Monitor service workload and resource allocation. Ensure manpower, tools, spare parts, and documentation are available before mobilization. Coordinate subcontractors and third-party service providers when required. Customer Support Serve as the first point of contact for service-related customer inquiries. Respond promptly to customer requests and service emergencies. Ensure customer requirements are understood and communicated internally. Maintain regular communication regarding service status and progress. Work Order Management Create and manage service orders in SAP, Salesforce or relevant systems. Track service execution from quotation through invoicing. Monitor open service cases and ensure timely closure. Maintain accurate service records and reports. Spare Parts & Logistics Coordination Coordinate spare parts availability with Supply Chain and Warehouse teams. Arrange shipment and delivery of parts to customer sites. Support inventory planning for frequently used service parts. Follow up on urgent material shortages affecting service delivery. Documentation & Reporting Prepare service reports, customer visit reports, and completion certificates. Maintain service databases and records. Track KPIs such as: Service response time Utilization rate On-time delivery Safety performance Customer satisfaction Service sales conversion Commercial Support Support preparation of service quotations and proposals. Coordinate customer purchase orders and service contracts. Follow up quotation status with customers and sales teams. Support invoicing and receivables follow-up where necessary. HSE & Compliance Ensure service activities comply with Valmet HSE requirements. Verify availability of permits, safety training, and certifications before site mobilization. Promote safe working practices and incident reporting. Continuous Improvement Participate in service process improvements. Support implementation of digital tools and service management systems. Identify opportunities to improve customer experience and operational efficiency. Qualifications Education Diploma or Bachelor's Degree in: Mechanical Engineering Instrumentation Engineering Electrical Engineering Industrial Engineering Business Administration (with technical background preferred) Experience 3-7 years experience in: Service coordination Maintenance planning Valve service operations Rotating equipment service Process industry maintenance http://www.valmet.com Valmet is a global technology leader in serving process industries. We work with our customers throughout the lifecycle, delivering cutting-edge technologies and services, as well as mission-critical automation and flow control solutions. Backed by more than 225 years of industrial experience and a global team of 18,500 professionals close to customers, we are uniquely positioned to transform industries toward a regenerative tomorrow. In 2025, Valmet’s net sales totaled approximately EUR 5.2 billion. Our head office is in Espoo, Finland, and we have experts in approximately 40 countries around the world. Valmet’s shares are listed on Nasdaq Helsinki. To protect our candidates' privacy, Valmet will never ask any personal information such as banking information or social security number during the recruitment process. 
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Valmet
Pekanbaru, Indonesia
Service Coordinator.
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