Position Title Rehab Registration Clerk - Float Olathe Medical Pavilion D Position Summary / Career Interest: The REHABILITATION SERVICES CLERK FLOAT greets patients and their families upon entering the Rehabilitation Services department; checks patients in; assures that patients are registered; answers phones in a prompt and courteous manner; maintains accurate referral documentation; schedules patient appointments; checks benefits; when necessary contacts physician offices and insurers for necessary authorizations, certifications, and referrals; problem solves when necessary; closes out outpatient charts; faxes documents to physician offices and insurers; may participate in Performance Improvement activities and processes. The Float role generally rotates and fills in across many different clinics to meet staffing needs. The length of time assigned to each clinic may vary depending on each clinic's needs. Responsibilities and Essential Job Functions Patients will be scheduled accurately and timely in Epic system, preferably while the patient is present in the clinic or via phone, taking into account the patient's scheduling preferences, therapist consistency, and available times. Reschedules appointments in an accurate and timely manner per patient preference and available times. Contacts patients when earlier appointments become available. Provides patients with schedule printout at the end of every evaluation (first visit), upon patient request, or when schedule changes are made. Greets customers in a prompt, courteous, and helpful manner upon their entry into the outpatient department. Checks patients in upon their entry into the Rehabilitation Services Department. Verifies demographic and insurance data listed within Epic system. Assures appropriate documentation is completed by patient. Obtains copies of insurance card and places in paper chart. Obtains necessary patient or guardian consent signatures for treatment and/or financial responsibility. Manages multi-line phone system, transfers calls accurately, and retrieves voice mail messages at least three (3) times per day, if not more. Reviews Epic worklist, schedules appropriately and ensures all benefits have been checked. Review all orders and when necessary, place needed insurance authorization forms in chart (i.e. Ortho Net, Children's Mercy). Initiates front office/therapist checklist in chart and identifies insurance information (visit restrictions, co-pay and treatment authorization information). Completes the Rehab Checklist for outpatient clinics, performing all Joint Commission and departmental duties according to the schedule outlined on the checklist. Faxes patient reports to physician offices (using Medical Records Printing (MRP) in Cerner) and insurers (traditional fax) in a timely manner. Contacts Workman's Comp providers and/or insurance companies to secure approval for additional visits or procedures. Determines what is necessary for securing approval and/or authorization for continued therapy visits and if the physician's office needs to call the insurer for a new pre-certification. Completes the necessary steps outlined by the insurer to secure the visits or procedures requested by the therapist. Orders necessary patient care or front office supplies/items through Workday when necessary and emails Director or designated Supervisor/Manager what items were ordered and the purchase requisition number. Reviews insurance information in Epic and ensures insurance benefits have been checked. Assists with ongoing Performance Improvement initiatives which may include, but not limited to: Temperature readings of freezer and hydrocollator, patient wait times for evaluations, pool chemical readings. May be expected to provide coverage at alternate locations to help meet critical staffing level needs, as requested by management. Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department. These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required. Preferred Education and Experience High School Graduate Preferred Licensure and Certification Valid driver's license Time Type: Full time Job Requisition ID: R-56186 Important information for you to know as you apply: The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion. The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link [email protected]. Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP. Need help finding the right job? We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests. Notice: If you are a Current Employee or Contract Worker, please log into Workday to search for and apply to jobs using the Career application or by searching "Find Jobs". Your application, if submitted using this portal, cannot be moved forward. About The University of Kansas Health System As part of the region’s premier academic medical center, The University of Kansas Health System in Kansas City is a world-class healthcare provider and destination for complex care and diagnosis. We are driven by our commitment to service, continuous improvement and to the highest degree of excellence. Collaboration between physicians, nurses, researchers, educators and other professionals who share their expertise leads to exciting discoveries and life-changing treatments for the people we serve.

Rehab Registration Clerk - Float.

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