About the Role
Join a small engineering team building AI systems for hospitality operations. You will own full-stack components that resolve guest requests, from understanding intent and retrieving relevant information to coordinating tools and generating responses.
What You'll Do
Build response-generation pipelines that classify intent, assemble context, select tools, and determine whether to respond or escalate.
Develop retrieval systems that ground responses in accurate, current customer data, including handling messy inputs.
Build reliable multi-step tool workflows and manage third-party API failures during conversations.
Create evaluation frameworks using real conversations to measure quality and catch regressions.
Implement observability and tracing that make complex agent behavior understandable to support teams.
Build interfaces and controls that let non-technical teams configure agent behavior.
Extend agent capabilities to voice, including real-time transcription and tool use.
Improve speed and cost through model routing, caching, and prompt refinement, while owning related infrastructure, data pipelines, integrations, and APIs.
What We're Looking For
At least 3 years of experience shipping production software used by real people; 5 or more years is relevant experience.
Experience designing, debugging, and evaluating production AI or ML systems, including retrieval, prompt engineering, or model orchestration.
Hands-on individual-contributor experience across multiple areas of the stack, such as backend, frontend, infrastructure, or data pipelines.
Proficiency in a backend language such as Python, Go, Rust, or Java, and experience integrating third-party APIs.
Experience with retrieval quality, multi-step workflows or function calling, production evaluation, and observability or tracing.
Strong software engineering fundamentals supported by relevant formal education.
Experience with real-time systems, voice, user-facing configuration tools, or model cost and latency optimization is valuable.
Compensation & Benefits
Base salary: $130,000 to $220,000 annually, plus 0.20% to 1.20% equity. Benefits include health insurance and a 401(k) match. Visa sponsorship is not available; candidates must be authorized to work in the United States.
Location
On-site in San Francisco, California.