Who we are
At Namaa, we build and operate tech-enabled urban infrastructure that gives consumers fast, reliable access to meals, groceries, and everyday essentials.
Traditional retail models, built around brick-and-mortar locations, often struggle to compete in today’s digital-first landscape. Challenges such as cost efficiency per square foot, logistics-optimized locations, and seamless technology integration have made it clear that a new approach is needed.
We believe the future of foodservice and commerce lies in purpose-built infrastructure designed for speed, accuracy, and scalability. That’s why Namaa was established—to power the next generation of digital food and quick commerce ecosystems across the Middle East.
Our ecosystem is driven by a portfolio of specialized business units, including KitchenPark, CloudRetail, and Profood Properties, each playing a key role in enabling brands to grow and thrive in an increasingly on-demand world.
About the role
We are seeking an organized and hands-on Facility Coordinator to support the Facility Manager in running the day-to-day maintenance of our Riyadh facilities. The role receives and prioritizes work orders, schedules technicians and vendors, tracks preventive maintenance, keeps compliance records up to date, and reports on performance. It is the first point of contact for site teams and restaurant partners on anything maintenance-related.
What you’ll do
- Receive, log, prioritize, and dispatch work orders from site operations teams and restaurant brands through the CMMS / ticketing system.
- Schedule and coordinate the daily work of facility technicians and external vendors across Riyadh sites.
- Track the preventive maintenance calendar (HVAC, kitchen exhaust, gas, firefighting, fire alarm, electrical, plumbing) and flag overdue items to the Facility Manager.
- Coordinate vendor visits: raise purchase requests, confirm scope and quotes, supervise access and completion, and verify invoices against work done.
- Maintain accurate records of inspections, permits, Civil Defense certificates, warranties, service logs, and equipment manuals.
- Manage the spare parts inventory and consumables: stock levels, reorders, and tracking of usage by site.
- Conduct site walk-throughs and basic inspections, and report hazards or defects.
- Follow up on open work orders until closure and keep requesters informed on status.
- Prepare weekly and monthly reports on work orders, PM completion, response times, vendor performance, and costs.
- Support the Facility Manager with budget tracking, incident documentation, and audit preparation.
- Support new-site openings and handovers (snag lists, asset tagging, documentation).
What we’re looking for
- Diploma or Bachelor's degree in Mechanical, Electrical, Civil, or a related engineering / facilities field.
- 1-3 years of experience in facilities coordination, maintenance planning, or a building-services role.
- Working knowledge of building systems (HVAC, electrical, plumbing, fire safety, gas).
- Experience using a CMMS / CAFM or ticketing system and strong Excel / Google Sheets skills.
- Highly organized, with the ability to manage many open items and follow through to closure.
- Strong communication skills; fluency in Arabic and English.
- Valid Saudi driving license and willingness to move between Riyadh sites daily
Preferred qualifications
- Experience in food service, cloud kitchens, hospitality, or retail facilities.
- Basic health and safety certification (e.g., OSHA, NEBOSH IGC, or IOSH).
- Vendor coordination and purchase-request experience.
- Using the AI tools in the work
Why join us
- Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.
- Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery.
- Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.
What else you need to know
This role is based in our Riyadh office location. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week.
Ready to join us as we serve those who serve others?
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