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Primary City/State: Deer Valley - 2500 W Utopia Rd Phoenix, AZ 85027 Category: Billing and Revenue Cycle Shift: Day Department: Patient Collections-Self Pay M-F Base Hours of Operation must cover 8-430. High volume call center. Must be comfortable responding to Customer/Patient Complaints. Call Center experience a must. Large group of Employees (23). Hybrid. Comfortable training/leading remotely. Great care starts with great people. (Like you.) At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area. Responsibilities: Job Summary The Self-Pay Revenue Cycle Supervisor supervises centralized personnel assigned to self-pay collections for the hospital and professional business offices and is responsible for monitoring productivity and quality guidelines for collections and maintaining all employee standards, ensuring adherence to organizational policies and procedures. In addition, the Self-Pay Revenue Cycle Supervisor will plan, organize and oversee the daily operations of self-pay billing/collections, including professional and facility lines of business. Monitors third party vendor and communicates trends and areas for improvement. Essential Functions Assist with billing questions from different departments within network and monitors established workflows to ensure work meets established standards and guidelines. Communicate with employees and leaders is an effective and timely manner. Complete daily tasks as assigned. Research and answer questions from third party vendor related to self-pay accounts. Tracks and audits patient A/R on an aging rotation for professional and facility accounts. Assigns and monitors WQ assignments related to credits, financial assistance, payment plans, return mail and other account related duties. Supervises collector work files for productivity as well as quality of work. Reviews and resolves difficult customer service complaints. Identify and work with other teams to correct potential problems of the billing process. Provide feedback to manager on revenue cycle concerns. Oversee the staff and ensure adequate staffing levels, inclusive of hiring/onboarding, evaluating, managing performance, coaching and developing employees ensuring employee productivity, quality of work, and alignment of goals with our mission, vision, and values. Performs other duties as assigned. Education Associate's Degree - Preferred High School Diploma or GED - Required Experience 2 years Healthcare customer service leadership experience in a central billing office. Previous call center experience a plus. - Preferred 3 years Healthcare customer service environment such as hospital or medical group registration or hospital and/or physician billing/collections, including two (2) years in a supervisory or leadership role (supervises staff in the absence of a supervisor, such as a lead). - Required Licenses and Certifications We're all in for your career. Expert care from experts who care. At HonorHealth, you’ll find something special. Our culture is built on warmth and neighborly kindness, but behind every smile is a highly skilled professional with deep expertise and unwavering dedication. We’re delivering a healthcare experience that simply feels better through: • Nine acute-care hospitals • Over 200 primary, specialty and urgent care centers • More than 17,000 team members and 4,000 medical staff Since 1927, we’ve been focused on doing what matters most — caring for people and communities across the greater Phoenix area. From humble beginnings to one of Arizona’s largest nonprofit healthcare systems, we’re just as driven as we were a century ago. Come join us and go all in for your career. 🔗 Helpful links 💼 Benefits 🖥️ Career site 🤝 Culture 📄 Hiring Process 🏥 Locations 🖥️ HonorHealth.com Join our talent community here! Stay connected with HonorHealth careers: • Get updates on hiring events • Be the first to know about new roles • Connect with our recruiters IMPORTANT: HonorHealth is committed to providing an excellent candidate experience for candidates interested in our job opportunities. We also care about the online safety of our job seekers. Please note the following: HonorHealth employee emails come from HonorHealth (i.e [email protected]) not a generic email address, such as gmail or yahoo. If you are suspicious of a job posting, or if you receive any email from an HonorHealth employee that you believe to be fictitious, please contact us [email protected]. HonorHealth does not use Google Hangouts to conduct interviews or conversations. HonorHealth will not ask you to provide any personal information (i.e. drivers license, bank account, credit card information, passwords, social security number) outside of our Applicant Tracking Software before a job offer is extended. If you believe that HonorHealth has violated your civil rights or believe you have experienced discrimination, please click the link to obtain information on your rights to file a complaint. For more information, please click here. Details Details Details 
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honorhealth
Network Support Services Building 1, United States of America
Supervisor - Self Pay Revenue Cycle.
REMOTE
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