Job Description: Role details Role title: Residential Care Services Manager Role type: Permanent Full Time Work arrangement: On-site, Monday to Friday, 38 hours per week Team and location: Management, St Vincent’s Care Services, Toowoomba Salary Sacrifice: $15,900 + $2,650 meals and entertainment card Are you a Residential Care Services Manager who loves making someone's day? Come and make it at St Vincent's Care Services. Is this what you're looking for? You want work that's full of stories, laughter and community. In our residential aged care homes, you give compassionate, person-centred care that helps residents feel they belong, stay independent and live with purpose, with their culture respected. What you'll do You'll join St Vincent's Care Services Toowoomba as a Residential Care Services Manager on a permanent full-time basis. In this role: You’ll proactively lead innovation and change through contemporary leadership, driving a culture of continuous improvement in an environment that is constantly evolving Deliver all performance indicators, including financial budgets, workforce, resident & staff safety, minimum care minutes and occupancy, with accountability for business development and sustainable growth Lead and mentor a residential aged care team through a coaching leadership style with an outlook of continuous improvement Maintain a safe, compliant and well-governed service, with clinical governance frameworks embedded Is this you? Similar experience within residential aged care, retirement villages, or a similarly regulated environment, tertiary qualification in Business, Management, Leadership or Health and strong leadership skills Outstanding interpersonal and people skills to support and assist Resident and/or Family relations and build trusted relationships with key stakeholders Proven capability to lead and manage a complex person-centred service, with full accountability for care quality, workforce, governance and financial performance Detailed understanding and application of aged care legislation, clinical governance, accreditation standards, quality systems and complaints & critical incident management Genuine empathy, with excellent communication and customer service skills In return, we'll give you You want more in your pocket and real support for your wellbeing. As a not-for-profit, we can give you both. Salary sacrifice: Take home more of what you earn – as a not-for-profit, part of your salary is tax-free, plus you get a meal entitlement card Growth & development: Build your career with state-of-the-art training resources, education facilities and clinical partners, study leave and scholarships Health and wellbeing: Look after yourself with discounted private health insurance, Fitness Passport gym memberships and a broad range of perks at each facility World-class care: Learn and grow alongside leading clinicians in teaching, research and specialist care Employee Assistance Program: Free, confidential 24/7 counselling for you, whenever you need it Workplace giving: Flexible work arrangements, the option to purchase leave, and leave days to volunteer in your community Equal opportunity Whoever you are, you're welcome here. We celebrate diversity and inclusion and are committed to equal employment opportunity for everyone. If you're an Aboriginal or Torres Strait Islander person, we encourage you to apply and join us in delivering care that heals body, mind, spirit and community, as part of our commitment to reconciliation. Ready to make someone's day? Hit apply and bring your heart and empathy to work – our residents can't wait to meet you. To find out more about our homes, vacancies and what it's like to work with us, visit our Careers Website. Better and fairer care. Always Please don’t hesitate to apply as we will be progressing applicants throughout the advertising period. Respectfully, no agencies please. Closing Date: 27 November 2026 11:59pm Reconciliation Action Plan: At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples. For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at [email protected] View Reconciliation Action Plan Code of Conduct: View Code of Conduct Set up Job Alerts to see future opportunities that interest you. New users can click Create Account from the Sign-in screen. St Vincent’s Health Australia has been serving Australians with compassionate health and aged care since our first hospital was established in Sydney in 1857. Founded by the Sisters of Charity more than 180 years ago, St Vincent’s is a clinical, research and education leader delivering private hospital, public hospital and aged care services across NSW, VIC and QLD. Our founder, Mary Aikenhead’s vision, commitment and inspiration lives on in us and the work we do. From modest beginnings, St Vincent’s Health Australia is today the nation’s largest not-for-profit health and aged care provider, offering services in Queensland, New South Wales and Victoria, including public and private hospitals and aged care facilities. The St Vincent’s family comprises 22,000 outstanding nurses, researchers, cooks, doctors, executives, administrators, cleaners, volunteers and more. Click Forgot your password? from the Sign-in screen and follow the instructions to reset.

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