Scope: Drive enterprise adoption and continuous improvement of ServiceNow Hardware Asset Management (HAM) by leading Discovery, CMDB governance, Service Mapping, and CSDM initiatives. Partner with cross-functional teams to enhance asset visibility, data quality, and operational efficiency while supporting IT asset management modernization. Deliver technical solutions, insights, and best practices that improve platform adoption and business outcomes. What You'll Do: Discovery Success Drive Discovery success and coverage across end-user compute and server environments Own Discovery administration to ensure schedules, credentials, and MID Server infrastructure are optimally configured and running consistently Identify Discovery gaps and write new or refined Discovery patterns to close them Stockroom Operations Partner with internal IT teams to perform stockroom audits, ensuring physical inventory reconciles with system-of-record data Identify and automate key stockroom activities (receiving, transfers, stock counts) to reduce manual effort and improve accuracy Service Mapping Implement and maintain Service Mapping to accurately reflect application-to-infrastructure dependencies Troubleshoot mapping gaps and keep service maps current as the environment changes CSDM Framework Drive the vision and roadmap for CSDM (Common Service Data Model) adoption across the enterprise Guide the organization through CSDM foundation, crawl, walk, and run stages, ensuring consistent application of the model across CMDB domains E-Waste Compliance Partner with e-waste vendors to manage compliant disposal of retired IT equipment Maintain documentation and audit trails to demonstrate environmental and regulatory compliance Asset Onboarding Process asset onboarding, ensuring new hardware is accurately entered, classified, and linked to the correct CI records from day one CMDB Data Quality Drive and continuously improve CMDB data quality metrics, identifying and remediating duplicate, orphaned, or incomplete configuration items Build dashboards and reporting to track data quality trends over time Cost Optimization Identify cost savings opportunities by analysing and managing IT equipment across the full hardware portfolio (age, utilization, refresh cycles, and recovery/reclamation) What We Are Looking For: 8–12 years of overall IT experience with 3+ years of hands-on experience with ServiceNow HAM Pro, Discovery, and CMDB Demonstrated experience writing and troubleshooting Discovery patterns and identifying discovery/CMDB gaps Working knowledge of Service Mapping configuration and maintenance Experience with CSDM framework concepts and enterprise-wide CMDB governance Hands-on experience managing hardware asset lifecycle processes, including stockroom and asset onboarding workflows Strong analytical skills with the ability to translate asset and usage data into cost-savings recommendations Excellent stakeholder communication skills; able to work directly with internal IT teams and external vendors Preferred Qualifications ServiceNow CSA, CIS-HAM, CIS-Discovery, or CIS-CSDM certification Experience with SAM Pro and its relationship to HAM/CMDB data Experience managing e-waste/ITAD vendor relationships and compliance documentation Background in enterprise CMDB governance or data quality improvement initiatives Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. A Culture, Not just a Company Our culture is built on collaboration, respect and having fun whenever possible. This along with ensuring we live our Core Values, enables us to learn, grow, create customer value, and manage the well-being of our collective ecosystem of partners, customers and associates alike. We rise each day with an unwavering commitment to lifelong learning, collaborating with respect, and operating with integrity. What do we do? Blue Yonder is the AI company for supply chain. As the world leader in end-to-end digital supply chain transformation, Blue Yonder offers a unified, AI-driven platform and multi-tier network that empowers businesses to operate sustainably, scale profitably, and delight their customers—all at machine speed. A pioneer in applying AI solutions to the most complicated supply chain challenges, Blue Yonder’s modern innovations and unmatched industry expertise help more than 3,000 retailers, manufacturers, and logistics service providers confidently navigate supply chain complexity and disruption. “Blue Yonder” is a trademark or registered trademark of Blue Yonder Group, Inc. Any trade, product or service name referenced in this document using the name “Blue Yonder” is a trademark and/or property of Blue Yonder Group, Inc. Blue Yonder, Inc. - Administrative Office 15059 N Scottsdale Rd Suite 350 Scottsdale, AZ 85254-2666

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