Mar-Bella Collection is a hospitality group of five award-winning five-star luxury hotels, each set in a distinctive destination across Greece and united by a shared commitment to exceptional hospitality. The Collection includes MarBella, Nido – an adults-only member of Small Luxury Hotels of the World – and Avali in Corfu, Elix in Karavostasi, Thesprotia, and Cayo Exclusive Resort & Spa in Elounda, Crete, the newest addition to Mar-Bella Collection.
Ready to find your place and grow with us?
For Season 2027, we are looking for an Exclusive Services Agent to join our team at Mar-Bella Collection.
The Role
You will help guests plan and book transfers, excursions, cruises and other travel experiences that match their interests. Combining personalised service with a commercial mindset, you will coordinate each request from enquiry to completion, working closely with hotel teams and approved external partners.
A Day in the Job
• Listening to guests’ preferences and recommending hotel services and local experiences suited to their needs.
• Communicating with guests in writing, by email and messaging, to offer tailor-made services, proposed programmes with prices, and personalised suggestions.
• Presenting and selling transfers, excursions, cruises and other travel services, clearly explaining prices, availability and booking terms.
• Coordinating bookings with transport providers, tour operators and other approved partners.
• Confirming reservations, timings, pick-up points and special requirements, keeping guests and partners informed of any changes.
• Working with Front Office, Reservations and Guest Relations to coordinate arrangements and provide consistent service.
• Keeping up to date with hotel facilities, services, local attractions and available experiences.
• Handling enquiries and complaints professionally, following up on requests and escalating issues when needed.
• Maintaining accurate guest profiles and booking records in the relevant systems, treating guest information with discretion.
• Recording service sales and charges, maintaining supporting documentation and preparing reports according to company procedures.
Requirements
Is This You?
Essential qualifications
• Previous experience in Exclusive Services, Concierge, Guest Relations, Reservations or travel sales.
• Excellent written and spoken English.
• Strong communication skills and confidence in recommending and selling services.
• Excellent interpersonal skills and a polished, confident manner in face-to-face interactions with guests.
• Good organisational skills, attention to detail and the ability to manage several requests at once.
• Good computer skills, including MS Office, and confidence in learning digital booking tools.
• A professional, guest-focused approach, with sound judgement, discretion and a collaborative attitude.
• Flexibility to work shifts, weekends and public holidays according to operational needs.
Additional qualifications – a plus
• A degree or diploma in Hospitality, Tourism or a related field.
• Experience in a luxury hotel or travel agency and knowledge of the local destination.
• Familiarity with a Property Management System (PMS), CRM or travel booking software.
• Knowledge of additional languages.
Benefits
What We Offer You
• A competitive remuneration package, with the salary range communicated before the first interview.
• Staff accommodation, where required, and daily meals.
• Work uniform and cleaning service.
• Ongoing training and opportunities to develop your guest service and sales skills.
• Career development and internal progression opportunities within Mar-Bella Collection.
• A professional, supportive and team-oriented working environment.
At Mar-Bella Collection, we believe that exceptional hospitality starts with people who feel valued, supported and empowered to grow.
BELONG. Be Yourself, Grow Together.
Ready to grow with us? Apply now through our careers page at www.marbella.gr/career or send your CV to [email protected], stating the role and property.