About the Role
RPMGlobal (RPM) is seeking an experienced Customer Infrastructure and Systems Engineer to support its growing global client base.
This role is focused on RPM’s Enterprise software to provide software deployment, upgrades, data management, technical documentation, and other technical support to customers and the RPM regions alike. Additionally, this role will provide support to RPM's cloud suite of products, and the ideal candidate will have both client/server application and cloud experience.
This is a permanent, full-time position based in our Brisbane CBD office. This position is in-office; however, it allows for ad hoc working from home.
Key Responsibilities
- Deploy, configure, upgrade, maintain and troubleshoot RPMGlobal enterprise software and support infrastructure across customer-hosted and Microsoft Azure environments.
- Provide advanced technical support for enterprise client/server applications, performing root-cause analysis and resolving complex applications, database, infrastructure and integration issues.
- Install, configure, administer, upgrade and troubleshoot Microsoft SQL Server 2019, 2022 and 2025, including backups and restores, migrations, performance troubleshooting, replication, Change Tracking, T-SQL scripts, queries and stored procedures.
- Administer and support Microsoft Windows Server environments, including security patching, pre- and post-patch validation, vulnerability remediation and investigation of findings from Rapid7 and other security tools.
- Develop and maintain PowerShell scripts to automate software deployments, system administration, monitoring, reporting and routine operational support activities.
- Plan and support software deployments, upgrades, hotfixes, data migrations and customer environment changes in line with change-management processes, working closely with Development, DevOps, Cloud and Support teams.
- Manage assigned Salesforce cases, provide technical support to external customers, maintain technical documentation and operational runbooks, and participate in planned after-hours maintenance, patching, deployments and upgrades when required.
About You
- Tertiary IT qualifications, industry certification (e.g. MCSE), or equivalent industry experience.
- Strong knowledge of Microsoft Azure services, including compute, storage, networking, security, automation and monitoring.
- Experience deploying and maintaining software within complex enterprise environments.
- Strong working knowledge of Microsoft SQL Server administration, including T-SQL and database troubleshooting.
- Experience administering and supporting Microsoft Windows Server and enterprise IT infrastructure.
- Working knowledge of Microsoft Windows Server technologies and Transact-SQL (T-SQL).
- Experience working within DevOps environments, including CI/CD practices, Infrastructure-as-Code (IaC) and automation tools such as Terraform and PowerShell.
- Experience deploying web services and SSL certificates, primarily using IIS.
- Proven ability to work directly with customers, providing technical support and building trusted relationships.
- Strong command of the English language in both verbal and written form.
- Eligible to work in Australia.
Highly Regarded Qualifications and Experience
- Microsoft Azure, Windows Server or SQL Server certifications.
- Experience configuring, supporting and troubleshooting SQL Server replication, Change Tracking and other data-synchronisation processes, with working knowledge of SSRS.
About RPM
RPMGlobal is the mining industry’s leading enterprise technology and training provider and has been at the forefront of change and innovation in the mining industry for over 50 years.
We advance the mining industry towards a safer, more efficient, and more sustainable future through the delivery of innovative software solutions and deep domain mining expertise. Guided by our underlying principles of mining expertise, innovation, and sustainability, we strive to create safer and more efficient operations for our mining customers.
Our focus on providing advanced mining enterprise technology and training across the mining lifecycle enables us to guide customers through the industry's current and emerging challenges worldwide. This includes helping them meet the shift in social norms and consumer and investor ESG-related expectations.
Please, no agencies or recruiters.