- Provide onsite technical support for hardware, software, and network issues
- Install, configure, and maintain desktops, laptops, printers, and mobile devices
- Troubleshoot Windows OS, Microsoft 365, and common enterprise applications
- Manage user accounts, permissions, and access in Active Directory
- Respond to service desk tickets and ensure timely resolution within SLAs
- Support meeting room technology and AV equipment
- Perform basic network troubleshooting (LAN/Wi-Fi connectivity issues)
- Document incidents, solutions, and procedures
- Good technical knowledge of workplace environment and end-user services: Windows environment, Office 365, Mobile services, Mail services, Collaboration tools, MS TEAMS, etc. as well as inventory
- Monitoring and reporting of the production environment (dashboards, KPIs)
- Monitoring and improvement of procedures and documentation
- Incident and request processing (ITIL – ticket tracking)
- IT Support experience in a large enterprise environment (+ 400 users)
- At least 1 years of onsite support and customer care is required
- Attitude for providing positive customer service, interpersonal skills, sense of service, listening and analytical skills, team spirit
- Motivation and real desire to improve and learn
- Organized, able to work independently, pragmatic, and hands-on approach
- Spoken languages: DUTCH (fluent) AND English (fluent)
All our positions are open to both women and men and are, of course, open to people with disabilities.