Love travel planning, airline loyalty programs, and finding creative ways to get members where they want to go?
We're looking for an experienced Travel Agent to join Ten Lifestyle Group, supporting members of a premium financial services program with flight bookings, loyalty point redemptions, and seamless travel experiences.
This is not a script-driven contact center role.
You'll manage complex travel requests from start to finish, including award travel, international itineraries, multi-city journeys, flight changes, and in-trip support. One moment you might be securing a business-class redemption to Tokyo, and the next helping a member navigate a disrupted itinerary across multiple destinations.
This position can be structured as hybrid or onsite, depending on business needs and team requirements. As leadership continues to refine and scale the operation, you'll have the opportunity to influence processes, contribute new ideas, and help shape the member experience.
If you enjoy solving complex travel challenges, maximizing airline loyalty programs, and delivering exceptional service, we'd love to hear from you.
What You'll Be Doing
- Book domestic and international flights using Amadeus and other travel tools
- Manage airline loyalty and points redemption requests
- Build complex itineraries, including multi-city and international journeys
- Handle exchanges, reissues, schedule changes, and cancellations
- Book hotels and car rentals to support travel plans
- Research travel options and identify creative solutions when availability is limited
- Communicate confidently with members via phone, email, and chat
- Take ownership of each request from initial enquiry to completion
Why Join Ten
- Work on interesting and complex travel requests every day
- Develop deeper expertise in airline loyalty programs and premium travel
- Be part of a supportive global travel team
- Access opportunities for growth within a leading lifestyle and travel business
- Help create exceptional experiences for members around the world
Requirements
What We're Looking For
- At least 2 years of recent travel booking experience
- Experience working in a travel agency, TMC, airline, or tour operator environment
- Strong GDS skills, ideally Amadeus
- Experience booking and ticketing flights independently
- Knowledge of airline loyalty programs and award travel
- Confidence handling itinerary changes, exchanges, and disruptions
- Strong attention to detail and ability to manage multiple bookings simultaneously
- Passion for travel and delivering outstanding customer service
Benefits
What We Offer
- Competitive salary + quarterly performance based bonuses
- Full benefits: Health/dental/vision, 401k match, generous PTO
- Vegas extras: Commuter perks, employee discounts, luxury brand partnerships
- Growth jackpot: Training, mentorship, international ops, Certified B Corp impact
- Squad goals: Fun, diverse team with epic tenure & recognition parties
- Your Edge: Vegas expertise, 2+ years hospitality/concierge/travel, customer service fire, good English + Office skills. World traveler? Extra shine!
Clear advancement and recognition structures “Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”