About the role
We are a fast-growing company looking for a smart self-starter in a full-time role working amongst a team environment in the Assistance Animal department. This position involves analyzing ESA (emotional support animal) letters against matching requestor profiles (persons seeking accommodation for their assistance animals) and team spreadsheets and contacting provider offices to request verification of authenticity. Qualified candidate will need to make reasonable decisions in a fast-moving environment, have excellent proofreading, research and customer support skills and be comfortable utilizing basic to intermediate tech and database entry skills.
This is a hybrid role that requires some days in office and some days remote. Applicants should be local to the Mooresville, NC or Lake Norman area or willing to relocate.
What are the initial responsibilities for this role?
We receive many requests from prospective tenants in housing who are seeking accommodation as disabled persons for their assistance animals under the Fair Housing Act. Once applications pass out of the “review process”, their letters/profiles are ready for verification which is the last step in the recommendation process. As a Verifier, you will need to promptly call, fax, sequence or direct email a provider’s office and verify those ESA requests for authenticity. At times you will need to research provider’s, their locations, look for new contact information, return profiles for patient identifiers, outdated letters or any other letter/documentation issues that arise. Position also requires processing fraudulent letters for written statements once confirmed fraudulent by the provider and forwarding to management/legal department for non-recommendation status. Position works with a team of other Verifiers and reports to the Verifier Team Manager Works in tandem with the AA Review team.
What qualities (both skills and aptitudes) will help a candidate excel in this role?
- Loves pets! But having a pet is certainly not a requirement.
- Self-confidence while willing to ask questions in times of uncertainty.
- Willingness to take ownership of tasks and self-identified initiatives.
- Excellent time-management, able to work independently and stay focused.
- Likes to challenge oneself!
- Creative-thinking with organized day-to-day work habits. ·
- Excellent Research and Proofreading skills; detail oriented
- Excellent Customer Service skills.
- Basic to Intermediate tech/database skills a must.
Job Specific Skills:
- Computer abilities including web, spreadsheets, google drive and other programs
- Pleasant phone demeanor and good Customer service attitude
- Develop and maintain momentum through workflow (Effective time-management)
- Be able to work independently as well as within a team environment
Essential Job Functions:
- Prolonged periods of sitting and working on a computer.
- Proficient computer skills with the ability to learn new software.
- Meet individual and team performance targets by achieving key productivity and quality KPIs.
- Contribute to a collaborative team by sharing ideas and process improvements, while working in a hybrid environment that requires being in the office 3 days a week. Regular attendance at in-office team meetings and training sessions is a component of the hybrid work model.
- The weekly schedule for this role includes working Saturdays, with Sundays and your choice of weekday off.
Reports to:
This role is a part of our Assistance Animal Team and will report to our AA Verifier Team Manager. Candidate will work closely with the whole Assistance Animal Review & Verifier teams.
This Company Describes Its Culture as:
- Team-oriented -- cooperative and collaborative
- People-oriented -- supportive and fairness-focused
- Detail-oriented -- quality and precision-focused
- Outcome-oriented -- results-focused with strong performance culture ● Stable -- traditional, stable, strong processes
Schedule:
- Flex Scheduling: Monday to Friday; Tuesday to Saturday, or Thursday to Sunday. Able to pick own 8-hour schedule. (All Mondays & Fridays are REMOTE) After one month in position will be able to join in additional flex scheduling.
- Weekends Available if interested (no obligation)
Experience:
- Customer Support, Administrative, Education, Tech Support (Ideal/Not Required). Ideal: vet tech, vet admin, medical tech or medical admin experience a+. Compliance: 1 year (Required)
Education:
- Bachelor's (Preferred)
About PetScreening
Our Vision:
PetScreening strives to be the global leader for pet screening and animal validation. We want to make the world more pet inclusive no matter where you live, work, play, or stay.
Our Mission:
PetScreening advocates responsible pet ownership and helps validate legitimate assistance animal accommodation requests.
What We Do:
PetScreening™ is the fastest growing pet-property tech SaaS company. We help property managers and housing providers manage residents' pets and assistance animals (service animals/emotional support animals/companion animals/etc.). Our proprietary screening platform adds an additional layer of liability protection by having a standardized process when dealing with household pets and assistance animals.
Our Culture:
PetScreening has a pet-friendly office located in the heart of the Merino Mill in Mooresville, NC (Lake Norman area). Our large office provides space for independent, team, and large group collaboration within several different types of work spaces. Our casual office environment encourages our employees to bring their pets to work. We offer a hybrid schedule, which includes select optional remote work days allowing our employees to work hard while having fun.
Benefits Offered:
- Medical/Dental/Vision/HSA benefits offered after 30 days of employment.
- Company sponsored Life Insurance and Short Term Disability.
- Optional Life Insurance and Long Term Disability Plans.
- 401(k) with 3% match regardless of employee contribution. Quarterly open enrollment.
- Paid time off accrual beginning first day of employment
- Paid holidays
- Optional remote work days
- Paid Family/Military/Bereavement leave
- Pet friendly office
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